Nkaujshua Lo
Newton
Summary
Experienced Scheduler proficient in calendar management and documentation. Driven to optimize procedures and improve productivity. Offering over ten years of administrative and customer service experience. Proficient at working autonomously, and in a teamwork environment acquiring new skills and excelling in various roles.
Overview
12
12
years of professional experience
Work History
Scheduling Specialist
NC Pediatric Dentistry
01.2020 - 09.2024
- Answered patient inquiries and provided accurate information regarding insurance and services.
- Acts as the point of contact for patients, providing empathetic support and clear communication regarding preoperative instructions, surgical preparations, and postoperative care.
- Entrusted with the formidable task of liaising between patients, healthcare providers, surgical teams, and facility managers.
- Processed prior authorizations for surgeries.
- Followed up with patients to ensure timely appointments and documents are completed and aligned for surgery date.
- Meticulously assess surgical requests, evaluate patient suitability, and discern the most opportune time slots for procedures, cognizant of factors such as medical urgency, resource availability, and operational efficiency.
- Acumen extends to optimization of operating room utilization, minimizing idle time, and maximizing the utilization of critical resources, thereby contributing to the fiscal viability of healthcare institutions.
- Collaborated with senior management to develop long-term plans for future projects.
- Updated reports and daily logs for management use and permanent files.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
- Verified insurance information, collected payments, and scheduled appointments.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Documented any and all changes to patient and managed patient information in computer system.
- Registered patients by verifying records to update computer system and patient charts.
Guest Services Representative II-Patient Relations
Novant Health
01.2017 - 01.2020
- Served as a liaison between clinical staff, doctors, and patients by maintaining seamless communication and fostering strong connections with patients and their families
- Create daily rounding reports for multiple units for leadership team daily review-served as administrative support to improve Human Experience
- Address concerns and complaints with team members and patients to resolve issue for service recovery-find ways to redirect negative experiences through Administrative/Medical/Clinical staff and prepare gifts
- Use EPIC database to access patient information and schedule follow-up appointments for discharged patients per physician request
- Front desk receptionist; provide hospital and community resources to address patient/family needs
- Assists family/visitors in the treatment areas by adhering to Hospital and Emergency Department policy and procedure.
Campaign Manager
Piedmont Elite Marketing
10.2015 - 05.2016
- Develop and implement comprehensive campaign strategies, including setting campaign goals, target audience identification, and messaging.
- Managed 3-4 twelve day long trade show events; each generating on average $1200 daily
- Recruit, train, and manage campaign staff, volunteers, and vendors to ensure all team members are aligned with campaign goals and responsibilities.
- Trained new employees direct sales tactics and showed them how to approach 300+ people daily inside of big box retailers
- Plan and execute campaign events, rallies, debates, town halls, and other public appearances for the candidate or campaign cause.
- Calculated employee commission and payroll
- Selected for National Top Leaders Conference in Dallas, TX.
CNA I Clinical
CMC Central Hospital
10.2012 - 01.2013
- Assist patients with activities of daily living (ADLs), including bathing, dressing, grooming, toileting, and feeding. Help maintain patient hygiene and comfort.
- Regularly measure and record vital signs such as blood pressure, pulse rate, temperature, and respiration rate. Report any significant changes to the nursing staff.
- Prepared patient for physical therapy/rehabilitation
- Observe and document changes in patients' physical or emotional conditions, noting any signs of discomfort, pain, or unusual behavior. Report findings to the nursing team.
- Maintain accurate patient records, including documenting care provided, vital signs, and other relevant information in electronic health records (EHRs) or charts.
Education
Some College - Biology
Lenoir-Rhyne University
Hickory, NC12.2017
Some College - Business
University of North Carolina At Charlotte
Charlotte, NC01.2013
Skills
- Microsoft Office Suite; Access, Excel, Outlook, PowerPoint, Word
- 70 WPM
- Medical Terminology
- Attention to Detail
- Calendar Management
- Document Management
- Telephone Etiquette
- Problem-Solving
- Computer Skills
- Customer relations skills
- Documentation abilities
- Deadline Adherence
- Cross-functional coordination
- Critical Thinking
- Effective Multitasking
- Schedule Coordination
- Key Relationship Development
- Strong Work Ethic
- EMR: Epic, Eaglesoft, EComm, Open Dental
Accomplishments
- 2022 - Achieved Scheduler of the Year Award at NC Pediatric Dentistry by scheduling the most surgeries with accuracy and efficiency.
- 2018 - Awarded the Daisy Award at Kernersville Medical Center for exemplifying outstanding teamwork, attitude, and service. Chosen and voted by entire hospital staff.
Professional References
Yeiza Livingston - Operations Area Supervisor at NC Pediatric Dentistry
P:(704) 293-9192
Amanda Smith - Compliance Officer at NC Pediatric Dentistry/Regional Manager
P: (704) 747-6991
Maribel Garcia - Office Manager at NC Pediatric Dentistry
P: (980) 241-7432
Daisy Award for Outstanding Team Member of the Quarter 2018
The Daisy Award is a nominee that is voted on for their work ethic, attitude, teamwork, and overall commitment to work culture.
Timeline
Scheduling Specialist
NC Pediatric Dentistry
01.2020 - 09.2024
Guest Services Representative II-Patient Relations
Novant Health
01.2017 - 01.2020
Campaign Manager
Piedmont Elite Marketing
10.2015 - 05.2016
CNA I Clinical
CMC Central Hospital
10.2012 - 01.2013
Some College - Biology
Lenoir-Rhyne University
Some College - Business
University of North Carolina At Charlotte
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