Niygerion Sanders
Charlotte
Summary
Technology Student pursuing Help Desk or NOC opportunities with practical lab-based experience using Cisco Packet Tracer and Hyper-V virtual machines. Familiar with networking fundamentals, routing, connectivity testing, and basic system troubleshooting in virtual environments. Fast learner, dependable, and motivated to grow broadly in IT. Currently studying for the CCNA, with enrollment in WGU beginning February 1st.
Overview
5
5
years of professional experience
Work History
Technical Support
Quickbooks
02.2023 - 11.2025
- Provided technical and user support for QuickBooks, troubleshooting installation issues, login errors, performance problems, and multi-user connectivity
- Guided customers on essential functions such as invoicing, expense tracking, reporting, and payroll
- Resolved issues using remote diagnostic tools,
- Supported network file access and network mapping for shared environments
- Practiced empathy, active listening, clear technical communication, and professionalism to de-escalate concerns
- Collaborated with team members to enhance customer support experience
Stocker
Walmart
01.2022 - 02.2023
- Unloaded shipments and stocked shelves to ensure store readiness
- Managed inventory to maintain stock levels
- Maintained a tidy sales floor and backroom for a pleasant shopping experience
- Operated during off-peak hours overnight to prepare for regular store hours
- Demonstrated attention to detail in organizing and stocking products
- Collaborated with team members to efficiently complete tasks
Cook
Chick-fil-a
08.2020 - 08.2021
- Took customer orders, handled payments, and helped keep the store clean.
- Worked with my team to serve food quickly and assist customers when needed.
Education
B.S. - Cloud and Network Engineering
Western Governors University
Salt Lake City, UT05.2027
No Degree - Cybersecurity Boot Camp
2U Bootcamps
Minneapolis03-2023
Skills
- Linux
- Salesforce
- Wireshark
- Hyper-v
- Time management skills
- Technical support
- Remote support
Timeline
Technical Support
Quickbooks
02.2023 - 11.2025
Stocker
Walmart
01.2022 - 02.2023
Cook
Chick-fil-a
08.2020 - 08.2021
B.S. - Cloud and Network Engineering
Western Governors University
No Degree - Cybersecurity Boot Camp
2U Bootcamps