Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nioka Jewett

wilmington

Summary

Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Party City. Skilled in strategic planning and problem-solving, adept at fostering employee engagement and driving sales growth. Successfully implemented inventory management systems, boosting store performance. Balances strong decision-making abilities with effective customer service skills to achieve significant results.

Overview

25
25
years of professional experience

Work History

Assistant Store Manager

Party City
10.2022 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Streamlined inventory management by implementing an efficient tracking system.

Correctional Officer

Greenville Correctional Center
03.2016 - 09.2022
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Effectively managed high-stress situations while maintaining professionalism, demonstrating strong leadership skills under pressure.
  • Maintained order within the facility by enforcing institutional rules and regulations consistently.
  • Coordinated with other correctional facilities during transfers of inmates, ensuring smooth transitions between institutions without compromising security protocols.
  • Increased security measures by regularly inspecting all areas of the facility for potential hazards or risks.
  • Collaborated with medical personnel to ensure proper care for inmates with health concerns or medical needs.
  • Utilized data-driven decision-making processes to identify trends in inmate behavior, allowing for targeted intervention strategies implementation.
  • Assisted in the rehabilitation process with educational programs, counseling services, and vocational training opportunities for inmates.
  • Established a system for tracking inmate progress towards rehabilitative goals leading to an increase in program completion rates.
  • Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.

Insurance Agent

Aflac
02.2013 - 09.2016
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.
  • Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
  • Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
  • Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
  • Established a solid reputation within the community as a knowledgeable and reliable resource for all things insurancerelated.
  • Resolved complex claims issues, advocating on behalf of clients to ensure fair settlements.
  • Boosted sales team morale and performance by leading informative training sessions on new products and sales techniques.
  • Negotiated with service providers to offer exclusive deals for clients, adding value to their policies.
  • Streamlined administrative tasks, improving overall office efficiency and productivity.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
  • Crafted clear, informative reports to explain life insurance policy features and benefits.

Assistant Store Manager

Waffel House
06.2000 - 09.2012
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
  • Managed daily store operations to ensure optimal customer service and employee productivity.
  • Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
  • Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
  • Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
  • Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
  • Monitored store KPIs regularly to track progress towards goals, adjusting strategies as needed to maximize results.
  • Played a key role in achieving consistently high customer satisfaction ratings by addressing concerns promptly and providing solutions that exceeded expectations.
  • Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
  • Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
  • Established strong vendor relationships for timely delivery of products, reducing stockouts and improving customer satisfaction.
  • Played an integral role in driving store sales by providing exceptional customer service and resolving issues swiftly.
  • Improved store efficiency by streamlining operational processes and implementing new inventory management systems.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Created and maintained safe and secure work environments for employees.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Education

Associate of Science - Public Health

American Public University
Charleston, WV
04-2010

Bachelor of Science - Business Management

Universality of Phoenix
Phoenix, AZ
02-2010

Skills

  • Customer service and engagement
  • Operational efficiency
  • Scheduling coordination
  • Store maintenance
  • Employee engagement
  • Time management
  • Budget planning and control
  • Decision-making
  • Problem-solving
  • Hiring and training
  • Strategic planning
  • Order management

Timeline

Assistant Store Manager

Party City
10.2022 - Current

Correctional Officer

Greenville Correctional Center
03.2016 - 09.2022

Insurance Agent

Aflac
02.2013 - 09.2016

Assistant Store Manager

Waffel House
06.2000 - 09.2012

Associate of Science - Public Health

American Public University

Bachelor of Science - Business Management

Universality of Phoenix

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Nioka Jewett