Nila Overton, LPN
Charlotte
Summary
Healthcare professional and self-motivated remote LPN recognized for productivity and efficiency in task completion. Skilled in patient assessment, wound care, and medication administration, ensuring high standards of care. Excels in communication, teamwork, and adaptability, vital for navigating fast-paced healthcare environments and fostering positive patient outcomes.
Overview
10
10
years of professional experience
Work History
LPN Triage Support Coordinator
ChartSpan
Charlotte
05.2024 - Current
- Observed patients for any changes in their condition or behaviour, reported findings to the supervisor or physician in charge.
- Coordinated with interdisciplinary team members such as doctors, nurses and social workers to ensure quality patient care was provided.
- Assessed patient needs, while adhering to safety standards.
- Maintained accurate medical records of each patient's health condition.
- Evaluated effectiveness of interventions implemented based on patient responses or feedback from family members.
- Collaborated with multidisciplinary teams to develop long term goals for patients who require ongoing treatment.
- Participated in educational programs to keep up-to-date on new developments in nursing practice.
- Observed, charted, and reported developments in patient health conditions for nursing supervisor.
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Interviewed patients to obtain medical history.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Participated in quality improvement initiatives to enhance patient care outcomes.
- Promoted culture of safety for patients and employees through proper identification, reporting documentation and prevention.
- Facilitated communication between patients, families, and healthcare professionals.
Licensed Practical Nurse
Greenbrier Healthcare Center
Cleveland
05.2023 - 09.2023
- Monitor patient's condition and assess their needs to provide the best possible care and advice
- Observe and interpret patient's symptoms and communicate them to physician's
- Perform routine procedures (blood pressure measurements, administering injections etc.)
- Perform skilled charting via the point click care charting system
- Adjust and administer patient's medication and provide treatments according to physician's orders
- Provide instant medical care in emergencies
- Supervise nursing assistants
- Trained and supervised a team of 5 nursing assistants, resulting in a decrease in medication errors and improved efficiency in patient care.
- Successfully coordinated with physicians and nurses to provide exceptional patient care, resulting in a decrease in patient complaints.
- Trained nursing assistants in patient monitoring techniques, increasing efficiency and reducing patient wait times.
Practical Nursing Student
Hondros College
Independence
04.2022 - 04.2023
- Maintained a 3.5 GPA throughout Practical Nursing program, demonstrating strong academic performance and dedication to learning.
- Developed strong communication skills through working with interdisciplinary teams to provide quality patient care.
- Assisted with administering medication to patients, maintaining 100% accuracy and promoting proper healing and recovery.
Remote Customer Service Specialist
Progressive Casualty Insurance
05.2021 - 03.2022
- Take customer calls answering all customer questions.
- Confirm customer needs, and respond to customer feedback via phone, emails, or chat platforms, in timely fashion.
- Responding to customer complaints or inquiries.
- Building relationships with customers via phone, emails, or chat platforms.
- Demonstrated excellent communication and problem-solving skills.
- Resolved customer inquiries remotely, significantly reducing wait times and improving customer satisfaction.
- Successfully handled 50+ customer inquiries daily REMOTE, resulting in improved customer experience and reduced response time.
Relationship Manager
Bank Of America
Mayfield
06.2020 - 05.2021
- Adept at assessing the financial needs of various clients.
- Extensive knowledge of common financial products and packages.
- Ability to determine client needs and seek pleasant resolutions.
- Excellent communications skills.
- Increased client satisfaction through regular communication and proactive problem-solving.
Personal Banker
Pnc Bank
Cleveland
03.2017 - 10.2018
- Engaging Clients in sales conversations to identify appropriate financial solutions.
- Driving sales thru face to face as well as phone interactions.
- Increasing customer households.
- Focusing on client relations, while increasing customer service scores.
- Analyzed alerts and investigated transaction activity to detect any suspicions of money laundering or terrorist financing/ Completed Suspicious Activity Reports.
- Applied knowledge of the money laundering process.
- Maintained proper banking center operations based on training, policy and procedure manual.
Store Manager
Shi By Journeys
Strongsville
05.2015 - 03.2017
- Responsible for hiring and retaining all store employees.
- Managed and supervised 11 employees.
- Training management.
- Developed and implemented policies.
- Scheduling and maintaining payroll.
- Implemented new inventory management system, reducing stock loss by 25% and increasing sales by 15% in 6 months.
Education
Practical Nursing Diploma -
Hondros College of Nursing
Independence, OHSkills
- Business Development
- Communication
- Customer Needs
- Customer Relationship Management
- Customer Satisfaction
- Deadline Driven
- Health Monitoring
- Relationship Building
- Training Management
- Troubleshooting
- Verbal Communication
- Written Communication
- Care coordination
- Medical recordkeeping
- Quality improvement
- Electronic health records
- Team collaboration
- Conflict resolution
- Training and supervision
- Data analysis
- Microsoft office
Personal Information
Licensurure: Compact LPN
Timeline
LPN Triage Support Coordinator
ChartSpan
05.2024 - Current
Licensed Practical Nurse
Greenbrier Healthcare Center
05.2023 - 09.2023
Practical Nursing Student
Hondros College
04.2022 - 04.2023
Remote Customer Service Specialist
Progressive Casualty Insurance
05.2021 - 03.2022
Relationship Manager
Bank Of America
06.2020 - 05.2021
Personal Banker
Pnc Bank
03.2017 - 10.2018
Store Manager
Shi By Journeys
05.2015 - 03.2017
Practical Nursing Diploma -
Hondros College of Nursing