Nikkia Beckles
Summary
Personable and driven with passion for fostering community engagement and ensuring resident satisfaction. Knowledge of property management principles and strong organizational skills meld seamlessly with excellent communication abilities. Dedicated to creating welcoming and supportive environment that enhances community living.
Overview
6
6
years of professional experience
Work History
Assistant Community Manager
Greystar
11.2022 - Current
- Inspects apartment homes before and after resident moves to determine charges or readiness for new tenants.
- Collaborates with maintenance team to ensure timely completion of service requests, Creates make ready board and schedules vendors monthly.
- Enhanced resident satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Maintains delinquency of less than 1% monthly
- Supports property manager by preparing Monday morning reports that track occupancy, rent collection, and budget performance.
- Conducts weekly mornings meetings to ensure that all team members are aware of any projects, SOP updates or available training.
- Maintains renewal rate 60% or more.
- Provided leadership, guidance and support to staff members in and outside my portfolio.
Community Manager/Resident Experience Manager
Cortland LLC
05.2019 - 11.2022
- Trained newly hired Leasing Partners & Resident Experience Managers through the Cortland Peer Coach
- Addressed and resolved resident complaints and inquiries, maintaining high satisfaction.
- Accomplishing financial objectives by collecting rents, paying bills, preparing an annual budget, scheduling expenditures, analyzing variances, initiating corrective action.
- Conducted regular inspections of vacant homes to ensure all future move ins are up to brand standard.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Completed all final account statements with accuracy.
- As a newly appointed C.M. increase in occupancy from 69% to 83% within a six month period through strategic market analysis and planning.
- Identified and resolved discrepancies and errors in customer accounts and files by performing monthly audits.
Education
Bachelor of Arts - Social Services
York College
Jamaica, NYSkills
- Meticulous and detail-oriented
- Resident relations
- Property inspections
- Customer relationship management
- Schedule planning
- Conflict handling
- Maintenance oversight
Timeline
Assistant Community Manager
Greystar
11.2022 - Current
Community Manager/Resident Experience Manager
Cortland LLC
05.2019 - 11.2022
Bachelor of Arts - Social Services
York College