Nikki Hurst
Winston-Salem
Summary
Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings. Quick and eager learner.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Haywood Insurance Agency Inc
02.2022 - Current
- Streamlined claims processing procedures, enhancing efficiency and customer satisfaction.
- Collaborated with underwriters to assess risk and determine appropriate coverage levels.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
LICENSED CSR
Rick Kepler State Farm
12.2020 - 11.2021
- Managed customer inquiries and resolved issues efficiently, enhancing client satisfaction.
- Provided accurate information on insurance products, ensuring compliance with industry standards.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
LICENSED INSURANCE AGENT
Carolina Insurance Services
10.2018 - 04.2020
- Managed client accounts, ensuring timely renewals and updates to coverage plans.
- Conducted regular follow-ups with clients to maintain strong relationships and address concerns.
- Trained new agents in product knowledge, compliance standards, and sales techniques.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Maintained high standards of customer service by building relationships with clients.
Education
GED -
Forsyth Technical Community College
Winston-Salem, NC04.1996
Skills
- Analyzed customer needs and provided options upselling products
- Improved customer satisfaction by finding creative solutions to problems
- Policy management expertise & client retention
- All office machines, Word, Excel
- AMS & multiple company platforms
- Administrative support
- Goal oriented approach
- Customer service
- Risk mitigation/Policy Knowledge
- Data entry
- Customer complaint resolution
Certification
- NC P&C license
- CE Requirements
Timeline
Licensed Insurance Agent
Haywood Insurance Agency Inc
02.2022 - Current
LICENSED CSR
Rick Kepler State Farm
12.2020 - 11.2021
LICENSED INSURANCE AGENT
Carolina Insurance Services
10.2018 - 04.2020
GED -
Forsyth Technical Community College