Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nikki Hurst

Winston-Salem

Summary

Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings. Quick and eager learner.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Licensed Insurance Agent

Haywood Insurance Agency Inc
02.2022 - Current


  • Streamlined claims processing procedures, enhancing efficiency and customer satisfaction.
  • Collaborated with underwriters to assess risk and determine appropriate coverage levels.
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
  • Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.

LICENSED CSR

Rick Kepler State Farm
12.2020 - 11.2021
  • Managed customer inquiries and resolved issues efficiently, enhancing client satisfaction.
  • Provided accurate information on insurance products, ensuring compliance with industry standards.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.

LICENSED INSURANCE AGENT

Carolina Insurance Services
10.2018 - 04.2020
  • Managed client accounts, ensuring timely renewals and updates to coverage plans.
  • Conducted regular follow-ups with clients to maintain strong relationships and address concerns.
  • Trained new agents in product knowledge, compliance standards, and sales techniques.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Maintained high standards of customer service by building relationships with clients.

Education

GED -

Forsyth Technical Community College
Winston-Salem, NC
04.1996

Skills

  • Analyzed customer needs and provided options upselling products
  • Improved customer satisfaction by finding creative solutions to problems
  • Policy management expertise & client retention
  • All office machines, Word, Excel
  • AMS & multiple company platforms
  • Administrative support
  • Goal oriented approach
  • Customer service
  • Risk mitigation/Policy Knowledge
  • Data entry
  • Customer complaint resolution

Certification

  • NC P&C license
  • CE Requirements

Timeline

Licensed Insurance Agent

Haywood Insurance Agency Inc
02.2022 - Current

LICENSED CSR

Rick Kepler State Farm
12.2020 - 11.2021

LICENSED INSURANCE AGENT

Carolina Insurance Services
10.2018 - 04.2020

GED -

Forsyth Technical Community College
Nikki Hurst