Nikijsha Thorne
Winston-Salem
Summary
Dynamic Customer Solutions Representative with a proven track record at Spectrum, enhancing client satisfaction through effective problem resolution and relationship building. Skilled in multitasking and proficient in CRM tools, I streamlined communication channels, significantly improving service quality and response times. Committed to delivering exceptional support and advocacy for clients.
Professional with robust experience in customer support and solutions. Skilled in resolving complex issues, fostering positive client relationships, and driving team collaboration. Strong adaptability, communication, and problem-solving abilities ensure effective responses to evolving customer needs. Reliable and focused on delivering exceptional results and continuous improvement.
Overview
7
7
years of professional experience
Work History
Customer Solutions Representative
Spectrum
08.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined communication channels for customers by implementing new CRM tools, improving response time and overall service quality.
- Served as point of contact for customers during all stages of the sales process, maintaining clear communication lines and ensuring client satisfaction.
- Handled high-volume calls while maintaining professionalism and courtesy, contributing to a positive work environment.
- Kept up-to-date with industry trends and changes in product offerings so as to maintain relevant knowledge that could be shared with customers upon request.
Special Collections Healthcare Rep
Transworld Systems Inc.
02.2018 - 08.2022
- Communicated regularly with patients about billing issues, appointments, and procedures.
- Analyzed patients' abilities to pay for services to determine charges on sliding scales.
- Streamlined patient intake process, ensuring accurate documentation and timely appointment scheduling.
- Provided comprehensive support during medical appointments, enhancing overall patient experience within the clinic setting.
- Promoted patient advocacy by actively listening to their needs and working closely with the care team for resolution.
Education
High School Diploma -
Lloyd C. Bird High School
Chesterfield, VA06-2017
Skills
- Goal setting and achievement
- Multitasking
- Active listening
- Verbal and written communication
- Problem resolution
- Relationship building
- Phone etiquette
- Microsoft office
- Call center experience
- Data entry
Timeline
Customer Solutions Representative
Spectrum
08.2022 - Current
Special Collections Healthcare Rep
Transworld Systems Inc.
02.2018 - 08.2022
High School Diploma -
Lloyd C. Bird High School
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