Nikia Barber
Durham
Summary
Dependable and hardworking professional with diverse experience in customer service, call center, supervisor roles, cleaning, and caregiving. Skilled at multitasking, managing responsibilities, and adapting to different work environments. Known for strong communication, compassion, and problem-solving skills. Committed to providing quality services, maintaining a positive attitude, and meeting goals with professionalism and integrity. I'm a quick and fast learner, willing to learn what I don't know, and I love challenges.
Overview
12
12
years of professional experience
Work History
Cashier/Clerk/Customer Service/Deli
Harris Teeter
Durham
11.2023 - 01.2025
- Cashier Duties
- Operate cash registers, handle cash, credit, and debit transactions.
- Provide excellent customer service by greeting customers and addressing inquiries.
- Assist customers with locating products and resolving complaints.
- Maintain cleanliness and organization of the checkout area.
- Bag purchased items and ensure proper handling.
- Balance cash drawer at the beginning and end of each shift.
- Clerk Duties
- Organize and restock shelves, displays, and inventory.
- Assist customers in finding products and provide information about store offerings.
- Perform price checks, manage returns, and process refunds or exchanges.
- Maintain a clean and organized work environment.
- Collaborate with team members to ensure efficient store operations.
- Deli Position Duties
- Prepare and package deli items such as sandwiches, salads, and meats.
- Operate slicers and other equipment safely to prepare orders.
- Maintain food safety and sanitation standards, including proper storage and labeling.
- Provide personalized customer service, including taking custom orders.
- Keep deli counters clean, stocked, and visually appealing.
- Monitor product quality and inform management of any inventory issues.
Call Center Representative
NC Quick Pass
Morrisville
06.2021 - 11.2023
- Managed high-volume inbound calls for customer inquiries and support.
- Resolved customer issues efficiently while maintaining a positive experience.
- Documented call interactions in the customer management system accurately.
- Provided information on toll pricing and payment options to customers.
- Maintained professionalism while handling difficult customer situations effectively.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Collected deposits or payments and arranged for billing.
Delivery Driver
Advance Auto Parts
Durham
03.2022 - 06.2023
- Load, transport, and deliver goods to customers in a timely and safe manner.
- Plan and follow efficient routes to ensure prompt deliveries.
- Verify delivery orders, ensuring accuracy and proper handling of items.
- Maintain communication with dispatch or supervisors regarding delivery status.
- Provide excellent customer service by interacting professionally with customers.
- Handle payments, obtain signatures, and provide receipts when required.
- Inspect and maintain delivery vehicles to ensure they are in good working condition.
- Adhere to traffic laws and safety regulations while driving.
- Manage and resolve any delivery issues or customer concerns effectively.
- Keep accurate records of deliveries, mileage, and fuel usage.
Housekeeping Supervisor/Janitor
The Budd Group
Durham
10.2018 - 11.2021
- Perform routine cleaning tasks, including sweeping, mopping, vacuuming, and dusting.
- Maintain cleanliness of restrooms by sanitizing fixtures, replenishing supplies, and emptying trash.
- Empty trash bins and recycling containers and ensure proper disposal of waste.
- Clean and sanitize high-touch surfaces such as doorknobs, light switches, and countertops.
- Operate and maintain cleaning equipment, such as floor buffers, carpet cleaners, and vacuums.
- Perform light maintenance tasks, such as replacing light bulbs and minor repairs.
- Restock cleaning supplies and inform management of inventory needs.
- Ensure outdoor areas, such as walkways and parking lots, are free of debris.
- Follow safety protocols and handle cleaning chemicals responsibly.
- Report any damages, safety hazards, or maintenance needs to supervisors.
Caregiver/Companion
Home Instead Senior Care
Durham
08.2016 - 07.2017
- Assist clients with daily living activities, including bathing, dressing, and grooming.
- Provide companionship and emotional support to clients.
- Prepare and serve meals, ensuring adherence to dietary needs or restrictions.
- Help clients with mobility, including transferring from bed to wheelchair and assisting with walking.
- Perform light housekeeping duties, such as laundry, sweeping, and organizing.
- Monitor and report changes in clients' physical or emotional health to supervisors or family members.
- Administer medication or reminders under the supervision of healthcare professionals.
- Assist clients with errands, grocery shopping, and attending appointments.
- Maintain a safe and clean living environment for clients.
- Document care provided and communicate updates to caregivers or medical staff.
Key Holder
Save-A-Lot
Durham
10.2015 - 09.2016
- Open and close the store, ensuring all security protocols are followed.
- Perform store opening and closing procedures, including cash handling and register reconciliation.
- Supervise employees during shifts to ensure productivity and adherence to company policies.
- Provide excellent customer service by resolving complaints and addressing inquiries.
- Assist in training and onboarding new team members.
- Manage inventory, restock merchandise, and oversee product displays.
- Handle escalated issues in the absence of management.
- Ensure the store is clean, organized, and presentable at all times.
- Support sales goals by promoting products and encouraging upselling.
- Conduct safety checks and report any maintenance or security concerns.
Customer Service Representative
Wisdom Health Care
Durham
06.2013 - 12.2014
- Answer phone calls, emails, and inquiries from patients or clients in a professional manner.
- Schedule, reschedule, and confirm medical appointments and procedures.
- Assist patients with billing inquiries, insurance claims, and payment processing.
- Verify insurance coverage, and assist with pre-authorization for medical services.
- Maintain accurate records of patient interactions, and update information in databases.
- Provide detailed explanations about healthcare services, policies, and procedures.
- Address and resolve patient complaints, or escalate issues to appropriate departments.
- Collaborate with healthcare professionals and administrative staff to ensure seamless service.
- Ensure compliance with HIPAA regulations to protect patient confidentiality.
- Follow up with patients regarding test results, referrals, or additional services.
Education
High school or equivalent -
East Orange Campus High School
Newark, NJ06.2004
Skills
Delivery and driving services
- Payment processing
- Order fulfillment
- Communication and decision-making
- Leadership and conflict resolution
- Self-motivation under pressure
- Personal care assistance
- Custodial services
- Keyholder responsibilities
- Dietary aide support
- Kitchen operations
- Laundry services
- Valet parking services
- Catering management
- Senior care support
- Guest service management
- Assembly line operations
- Meal preparation and cooking
- General labor tasks
- Attention to detail
- Shuttle driving services
- Remote customer service
Timeline
Cashier/Clerk/Customer Service/Deli
Harris Teeter
11.2023 - 01.2025
Delivery Driver
Advance Auto Parts
03.2022 - 06.2023
Call Center Representative
NC Quick Pass
06.2021 - 11.2023
Housekeeping Supervisor/Janitor
The Budd Group
10.2018 - 11.2021
Caregiver/Companion
Home Instead Senior Care
08.2016 - 07.2017
Key Holder
Save-A-Lot
10.2015 - 09.2016
Customer Service Representative
Wisdom Health Care
06.2013 - 12.2014
High school or equivalent -
East Orange Campus High School