Niki Taylor
Raleigh
Summary
Dynamic Provider Education Specialist with a proven track record at McKesson Specialty Health, excelling in account management and client relations. Leveraging exceptional research ability and project coordination skills, I successfully enhanced customer engagement strategies, driving a 10% increase in the utilization of Biologics commercial pharmacy and Ontada Learn Clinical Education through effective communication and training initiatives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Provider Education Specialist- Account Manager
McKesson Specialty Health
Raleigh
12.2022 - Current
- Cultivated client relations within industry accounts, enhancing customer engagement strategies.
- Executed small meeting planning, logistics, and execution to ensure seamless operations.
- Facilitated compliant healthcare professional (HCP) engagement for clinical education activities.
- Consulted key stakeholders on in-person and virtual engagement approaches, aligning with HCP preferences.
- Coordinated resolution of customer issues promptly to maintain satisfaction.
- Conducted training sessions to elevate staff knowledge of specialty health products.
- Collaborated with cross-functional teams to design targeted educational programs based on assessed needs.
- Managed annual planning and coordination of initiatives while maintaining project timelines and communication.
- Collaborated with cross-functional teams to design effective educational programs.
- Assessed learning needs and tailored content to meet diverse audience requirements.
- Facilitated workshops to improve understanding of compliance and regulatory standards.
- Supported implementation of new training technologies and tools for education delivery.
Account Manager - Pharmacy Services
McKesson Specialty Health -Biologics Specialty
01.2020 - 01.2023
- Collaborate with the Regional Practice Liaison, the Practice Engagement Specialist, and establish a territory business, and ensure the strategic business needs are met.
- Increase the utilization of biologics in commercial pharmacy through effective communication and sales skills by 10% annually.
- Work in conjunction with business partners and stakeholders, and serve as a key source for providing a solution.
- Define, analyze, and propose solutions for the stakeholders' needs and wants.
- Establish and maintain new and existing accounts by planning and organizing a daily work schedule to call on existing or potential referral sources to ensure a steady stream of patient referrals.
- Maintain and expand relationships with PSL, strategic, and SPOC account holders, including, but not limited to, oncologists, hematologists, nurse practitioners, nurses, and physician assistants at community-based and academic cancer centers, as directed.
- Collaborate with regulatory SMEs to ensure that the business needs are met.
- Support the launch of new oral oncolytic and targeted therapies by educating established PSLs, SPOCs, and Strategic Accounts about the resources available for new therapies.
Pharmacovigilance Associate/ Sr. Quality Control Inspector
McKesson Specialty Health -Biologics Specialty
01.2019 - 01.2020
- Identified, created, and submitted adverse event reports.
- Conducted a quality check of the information provided about the adverse event to ensure adherence to GCP guidelines.
- Worked in collaboration with clinical staff regarding questions or concerns about the content or quality of adverse event reporting.
- Researched the resolution of discrepant information to maintain proper documentation for Adverse Event Reporting.
- Identified through the daily QC/QA process, data discrepancies are generated, and any missing adverse events and product complaints are reported to clinicians.
- Ensured that any identified missing reports have been submitted and accounted for.
- Complete the weekly scorecard and business review.
- Maintained and submitted weekly reconciliation reports to biopharma clients.
- Assist the clinical auditor in identifying trends and healthcare issues.
- Communicated with vendors and clients to resolve data issues and validate any data that has been transferred.
- Entered data into the safety database per manufacturer guidelines.
Client Relations Specialist
RATIO Architects
01.2015 - 01.2019
- Coordination of all deliveries and postal activities.
- Responsible for creating and submitting staff's expense reports.
- Manage the overall budget for the Raleigh office.
- Supported Principals and Seniors. Management by tracking attendance, expenses, and facility use.
- Conducted field visits and met with corporate customers for business development.
- Established and maintained productive working relationships with staff to resolve operational difficulties and to promote an interdisciplinary, collaborative approach toward quality customer service.
- Received incoming calls and messages, and addressed or triaged phone requests to the appropriate staff member.
Scheduling Coordinator/Mediation and Appeals Agent
Liberty Healthcare Corporation
01.2014 - 01.2015
- Recorded data and kept a communication log for the nursing staff.
- Reported appeal documentation for NC State Patient Care Services (PCS).
- Identified facts within written documentation and triage information to the appropriate nurse for further investigation.
- Call and schedule PCS services in the assigned region. Frequent calling, quality customer service, and issue resolution are required.
- Responsible for hitting weekly and monthly call metrics.
- Responsible for the rescheduling of services.
- Worked with clients to understand requirements, and provide exceptional service.
- Discerning which contextual features engendered the presenting conflict.
- Meeting with clients to set ground rules, and to outline your role in the mediation process.
Processing Assistant/AR Specialist
Department of Commerce
01.2012 - 01.2014
- Processed unemployment insurance taxes and calculated deductions by accurately using North Carolina state software to secure payment trace abilities.
- Managed payroll processing for unemployment insurance taxes.
- Operated 10-key calculators, computers, fax machines, copy machines, and other office equipment.
- Maintained employee confidence and protected UI Tax operations by keeping information confidential.
- Provided status updates for companies regarding their UI tax status. Made adjustments according to UI tax rules and regulations.
- Support the company in optimizing our financial transactions and systems by performing reconciliation of payments and customer accounts.
Education
Associate of Applied Science - Science
Wake Technical Community College
Raleigh, NC05-2014
Applied Sciences - Business Administration
Wake Tech Community College
Skills
- Pharmacy operations
- Phrma certified
- Data mapping
- QA/QC
- Cpr plus
- Medical terminology
- Drug safety certified
- Prior auth/override
- Specialist
- Account management
- FDA and ICH guidelines
- Case management
- Reporting and analysis
- Exceptional research ability
- Project coordination
- Sales force
Certification
- Certified Human Resource Management/Business Administration
- Certified in Business Administration: Leadership
- State of NC Notary Public
- Certified in Drug Safety - Biopharma Institute
Timeline
Provider Education Specialist- Account Manager
McKesson Specialty Health
12.2022 - Current
Account Manager - Pharmacy Services
McKesson Specialty Health -Biologics Specialty
01.2020 - 01.2023
Pharmacovigilance Associate/ Sr. Quality Control Inspector
McKesson Specialty Health -Biologics Specialty
01.2019 - 01.2020
Client Relations Specialist
RATIO Architects
01.2015 - 01.2019
Scheduling Coordinator/Mediation and Appeals Agent
Liberty Healthcare Corporation
01.2014 - 01.2015
Processing Assistant/AR Specialist
Department of Commerce
01.2012 - 01.2014
Associate of Applied Science - Science
Wake Technical Community College
Applied Sciences - Business Administration
Wake Tech Community College
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