Niki Brack
Shelby
Summary
Committed professional with over five years of experience supporting individuals with intellectual and developmental disabilities in diverse settings. Demonstrates strong leadership skills and excels in managing large caseloads effectively, ensuring each client's unique needs are met. Passionate about advocating for client needs, promoting independence and self-sufficiency, while integrating individuals into a comprehensive care management framework. A results-oriented approach fosters positive outcomes and enhances the quality of life for clients served.
Overview
1
1
Certification
4
4
years of professional experience
Work History
ACT Team Employment Specialist QP
Carolina Outreach
2550 Court Drive, Suite 103, Gastonia, NC 28054.
04.2026 - Current
- Developed and implemented personalized employment plans for diverse client populations.
- Conducted comprehensive assessments to identify clients' skills, interests, and barriers to employment.
- Facilitated workshops on resume writing, interview techniques, and job search strategies.
- Collaborated with community organizations to expand job opportunities for clients.
- Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
- Assisted clients in developing effective job search strategies that leveraged their unique skills, experience, and qualifications for targeted positions.
- Tracked client progress through detailed case notes and regular follow-ups, ensuring efficient service delivery.
- Assessed individuals to identify skills, strengths and interests for job placement.
- Maintained records of consumer employment activity such as potential and current employers.
- Matched clients to open positions based on skills and work requirements.
- Provided clients with on-the-job training and employment related support to maintain and retain employment.
- Provided regular updates on clients'' progress to internal team members, ensuring a cohesive approach to service delivery and timely intervention when necessary.
- Managed a diverse caseload of individuals from various backgrounds, tailoring services based on unique needs and circumstances.
- Conducted employer and community organization outreach to promote employment services.
- Monitored client progress towards employment goals and provided ongoing support.
Habilitation Manager/Employment Specialist/QP
BAYADA HABILITATION
1243 E Dixon Blvd STE 2 Shelby NC 28152
01.2025 - 10.2025
- Administered individualized support services and habilitation programs for over 30 clients with intellectual and developmental disabilities, focusing on their unique needs and goals.
- Conducted thorough assessments and implemented updates to individualized day habilitation and employment service plans, ensuring alignment with client needs and preferences.
- Implemented tailored assistance strategies for individuals with developmental disabilities, fostering effective partnerships with job coaches in various community settings.
- Conducted in-depth client assessments to create, review, and update tailored day habilitation and employment service plans.
- Performed comprehensive assessments of client progress through monthly visits, implementing necessary strategy adjustments to enhance ISP goal achievement.
- Managed communication channels with clients, families, and case managers to streamline service delivery and resolve issues promptly.
- Implemented and maintained compliance measures for all federal, state, and local regulations to uphold quality assurance (QA) standards.
- Orchestrated partnerships with local organizations and businesses to facilitate community integration activities aimed at broadening client access to resources.
- Coordinated efforts with interdisciplinary teams to formulate and implement comprehensive care strategies for each client.
- Coordinated efforts with families, guardians, and caregivers to maintain consistent care practices across both home and community settings.
- Delivered targeted coaching and support to employees in new positions, enhancing workplace integration and fostering clear communication with employers.
- Facilitated effective information exchange by employing strong verbal and written communication skills.
- Developed rapport and facilitated productive interactions among individuals from diverse backgrounds.
- Facilitated organization of candidate information while ensuring adherence to multiple task deadlines.
- Managed client relationships and service delivery to foster long-term partnerships.
- Monitored service processes to guarantee timely and uniform quality across all customer interactions.
- Facilitated effective communication strategies to enhance team collaboration.
- Spearheaded initiatives to enhance customer engagement strategies.
- Facilitated communication and resources for clients and families, fostering a collaborative environment.
- Achieved clarity in planning processes through meticulous documentation practices. Delivered well-structured strategic plans by enhancing documentation accuracy.
- Fostered strong connections with families to enhance support and engagement.
- Implemented strategies for effective conflict resolution, promoting positive relationships and communication within the team.
- Coordinated interactions with families, care managers, and direct support staff to enhance service delivery and maintain high standards.
- Facilitated daily living activities and provided emotional support to promote client independence.
- Facilitated personal care tasks including bathing, grooming, toileting, and dressing for individuals.
- Protected client information by implementing robust confidentiality and privacy protocols.
- Evaluated and logged daily progress of client short-term goals to facilitate effective decision-making and support client success.
- Assisted with basic household tasks such as cleaning, making the bed, and doing laundry.
- Oversaw health monitoring initiatives to ensure safety standards in home and community environments.
- Guided clients towards daily goals by utilizing verbal and physical support strategies. Facilitated both partial and full physical assistance to promote client independence. Implemented effective modeling techniques to enhance client understanding.
- Guided clients during community outings to promote inclusion and interaction.
- Assessed client needs and crafted personalized habilitation plans to promote independence and elevate quality of life.
- Organized and led interdisciplinary meetings to ensure a cohesive understanding of client progress and care strategies.
- Implemented training programs for staff, improving service delivery and client satisfaction.
Client Services Manager
BAYADA HABILITATION
1243 E Dixon Blvd STE 2 Shelby NC 28152
01.2023 - 12.2024
- Assisted in resolving client inquiries, enhancing overall satisfaction and retention rates.
- Supported client onboarding processes, ensuring seamless integration into service systems.
- Executed daily administrative tasks, maintaining organized records of client interactions.
- Monitored service delivery metrics, identifying areas for improvement and efficiency gains.
- Adapted quickly to evolving client demands, demonstrating flexibility in service delivery approaches.
- Developed new employees and on-going performance assessment of current employees.
- Resolved escalated issues with professionalism, maintaining client trust and safeguarding the company''s reputation.
- Built a strong rapport with key decision-makers within client organizations, fostering trust and long-lasting partnerships.
- Established open lines of communication among team members through regular meetings that fostered collaboration towards shared goals.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Managed a diverse portfolio of clients across various industries, demonstrating adaptability and expertise in catering to specific needs.
- Achieved notable client satisfaction scores, through meticulous attention to client needs and preferences.
Direct Support Professional
BAYADA HABILITATION
1243 E Dixon Blvd STE 2 Shelby NC 28152
05.2022 - 01.2023
- Facilitated daily living activities, ensuring safety and promoting skill development in clients.
- Monitored client progress and communicated updates to healthcare professionals and family members.
- Implemented behavior management techniques to improve client interactions and social skills.
- Advocated for client needs within interdisciplinary teams to ensure comprehensive care delivery.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Provided compassionate personal care and support to individuals with diverse needs and abilities.
- Advocated for client rights, ensuring access to necessary resources and services within the community.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
Education
Bachelor of Science - Criminal Justice Concentration in Human Services
Colorado Technical University
Colorado Springs, CO02-2022
Skills
- Strong communication abilities
- Dependable in fulfilling obligations
- Dispute resolution proficiency
- Effective leadership
- Proficient in Microsoft Office
- Proficient in ALPHA (LME) application
- Comprehensive evaluation skills
- Establishing client/individual specific goals measurable, achievable, relevant individualized goals and tracking progress toward achieving desired outcomes
- Adaptability and flexibility: Adjusting care plans and strategies as individuals' needs and preferences evolve
- Exhibits professionalism consistently
- Consistent in meeting deadlines
- Proficient in Microsoft Office
- Knowledge of 1915(b/C) waivers and accreditation
- Client advocacy
- Conflict resolution
- MHSU/IDD services
- Employer outreach
- Community collaboration
- Workforce development
- Individualized service planning
- Employment barriers identification
- Job readiness evaluation
- Career assessment
- Case management
- Job accommodations
- Job placement
- Networking strategies
- Motivational strategies
- Relationship building
Accomplishments
- Recognized by Bayada supervisors for excellence in goal tracking and client engagement (2023)
- Assisted in creating individualized recreational plans for clients with IDD that improved engagement by 40% over 3 months
- Recipient of The Bayada Hero Award in 2023.
- Personally chosen by the Employment Specialist Director to take over as the Bayada Habilitation Manager QP for the Hickory and Shelby offices in January 2025.
Certification
- CPR & First Aid Certified Trainer – March 2024 – Current
- Direct Support Professional Certification – 2022 – Current
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
ACT Team Employment Specialist QP
Carolina Outreach
04.2026 - Current
Habilitation Manager/Employment Specialist/QP
BAYADA HABILITATION
01.2025 - 10.2025
Client Services Manager
BAYADA HABILITATION
01.2023 - 12.2024
Direct Support Professional
BAYADA HABILITATION
05.2022 - 01.2023
Bachelor of Science - Criminal Justice Concentration in Human Services
Colorado Technical University