James Gerdes
Parkton
Summary
Dedicated manufacturing professional with experience in food safety, quality assurance, employee training, warehouse operations, and customer service. Skilled in maintaining safety and quality standards, training employees, improving workflow efficiency, and working effectively in fast-paced production environments. Dependable team player with strong communication, leadership, and problem-solving skills.
Overview
12
12
years of professional experience
Work History
NSIS Technologist
Smithfield Foods
Tar Heel, NC
02.2025 - 05.2025
- Performed food safety and quality inspections in accordance with USDA and company standards.
- Monitored production processes to ensure compliance with food safety regulations.
- Identified product defects and quality issues, documenting findings and reporting concerns to supervisors.
- Worked closely with production teams to maintain sanitation and quality standards.
- Ensured products met company specifications before continuing through the production process.
- Maintained accurate inspection records and followed all food safety procedures.
Amazon Associate
Amazon
Dunn Road, Fayetteville
05.2023 - 09.2024
- Picked, packed, and prepared customer orders while meeting productivity goals.
- Operated warehouse equipment and followed all safety procedures.
- Maintained inventory accuracy and quality standards.
- Assisted team members to meet daily production targets.
Trainer
Smithfield Foods
Tar Heel
07.2017 - 08.2022
- Orientation, Enforcement, Organizations, Scheduling, Knowledge of all tasks
- Trained and mentored Cut Floor and Kill Floor personnel hired to fulfill various roles.
- Utilized all resources available to keep track of employee performances.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Customer Service Rep
AT&T
Fayetteville
01.2013 - 07.2015
- Solutions, Retention, Sales
- Handled multiple systems, to provide the very best experience with flexibility.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
High School Diploma - Essentials
Saint Paul's High School
Saint Pauls, NC12-2014
Skills
- Forklift Driver
- Crew Leader
- Trainer
- Jack Driver
- Customer Service
- Problem Solver
- Reliable
- Hardware maintenance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
NSIS Technologist
Smithfield Foods
02.2025 - 05.2025
Amazon Associate
Amazon
05.2023 - 09.2024
Trainer
Smithfield Foods
07.2017 - 08.2022
Customer Service Rep
AT&T
01.2013 - 07.2015
High School Diploma - Essentials
Saint Paul's High School