NIGEL HUDSON
Charlotte
Summary
Reliable professional known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Ramp Supervisor
PIEDMONT AIRLINES
Charlotte
08.2024 - Current
- Leads ground staff and coordinates with flight crews to manage daily ramp operations
- Ensures ground staff follow established procedures
- Maintains performance standards for ramp services
- Communicates and collaborates with gate agents, flight crews, and other airport personnel to establish the safety of inbound and outbound flights
- Coordinates the efficient and safe handling of aircraft baggage and cargo
- Resolves operational issues in a timely manner, assuring timely aircraft turnaround
- Enforces safety and quality protocol, including maintaining staff training records
- Creates and manages staff schedules
- Trained staff on safety protocols and emergency procedures.
- Implemented best practices for reducing delays and improving workflows.
- Provided guidance and support to staff members when needed in order to maintain a safe working environment.
- Directed and supervised ramp agents to ensure compliance with safety standards, policies and procedures.
Operations Supervisor
FedEx
Charlotte
04.2023 - 04.2024
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Conducted regular performance evaluations, providing feedback and development opportunities to staff.
- Maintained clear and effective communication with stakeholders, including team members, other operational leaders, support teams, and customers
- Developed and implemented standard of work for employees
- Utilized resources effectively to optimize operational efficiency and achieve performance goals
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Commercial Insurance Underwriter Assistant
Hanover Insurance Group
Charlotte
06.2022 - 04.2024
- Supported New Business Technology, Renewal Technology, and Life Science underwriters, enhancing workflow and efficiency
- Collaborated with cross-functional teams to enhance operational efficiency.
- Developed underwriting guidelines for the evaluation of new business opportunities.
- Managed renewal process by reviewing policies, evaluating changes in exposure levels, and recommending appropriate pricing strategies.
- Reviewed and evaluated commercial insurance applications to determine acceptability for coverage.
- Conducted comprehensive risk assessments by analyzing client data, financial statements, and loss history – resulting in accurate risk classifications that increased underwriting profitability by 15%
- Generated detailed reports for flagged and non-renewal accounts, facilitating informed decision-making and effective risk management
- Investigated discrepancies between application information and actual risk profiles.
- Managed file documentation, renewal analysis, and application processing for quotes and endorsements
- Developed underwriting strategies to align with company objectives and market trends.
- Issued accounts within established authority limits, ensuring compliance with company guidelines
- Collaborated with underwriters to resolve account issues during weekly meetings, enhancing communication and decision-making
- Negotiated coverage, policy pricing and service delivery during meetings with customers, agents, or brokers.
- Leveraged customers' history, industry, and demographic information to calculate renewal rates.
- Assisted in the preparation of reports, presentations and correspondence.
- Maintained strong relationships with agents by responding to inquiries within 24-72 hours
Delivery Driver
FedEx
Charlotte
02.2023 - 04.2023
- Communicated with dispatch to receive updated delivery instructions and changes.
- Assisted customers with package pickups and resolved delivery-related inquiries.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Utilized handheld to efficiently navigate routes, track deliveries, and manage delivery information
- Ensured strict adherence to all safety regulations and compliance standards while operating company-owned vehicles
- Analyzed data to optimize daily routing to optimize operational efficiency
- Received daily delivery instructions and route assignments from dispatch.
- Delivered exceptional customer service by effectively communicating with customers to address any concerns
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Warehouse Lead
Amazon
Charlotte
10.2020 - 01.2023
- Processed, prepared, and facilitated parcel, LTL, & FTL shipments, ensuring adherence to quality standards
- Operated Power Industrial Trucks (PIT) in compliance with safety regulations
- Utilized RF scanners to efficiently put away inbound orders, pick outbound orders, and manage inventory
- Implemented process improvements to enhance overall productivity levels.
- Facilitated communication between managers and staff regarding operational procedures and policies.
- Cooperated with other departments throughout organization when needed in order to achieve desired results.
- Unloaded and organized inbound material, often from live unload, floor-stacked containers
Personal Lines Insurance Sales Agent
National General Insurance Company
Charlotte
08.2021 - 04.2022
- Fielded 30 inbound calls daily, quoting auto and home insurance within state-specific guidelines, achieving a 90% call rating
- Provided detailed explanations of various types of coverage including auto, home, liability.
- Conducted thorough assessments of client needs, recommending appropriate coverage options and policy modifications, resulting in a 20% increase in client retention
- Performed data entry tasks related to customer accounts in order to keep accurate records up-to-date.
- Negotiated policy terms and premiums with potential clients, ensuring competitive offers.
- Utilized CRM software to track leads, customer interactions, and sales progress efficiently.
- Managed client accounts by processing policy changes, renewals, and cancellations, ensuring all documentation was accurate and compliant
- Maintained compliance with all regulatory requirements and ethical standards in the insurance industry.
- Developed and executed effective sales strategies to meet and exceed monthly sales targets.
- Participated in weekly sales training sessions to enhance product knowledge and sales techniques
- Developed strong relationships with clients through regular follow-ups and support.
- Attended industry events such as seminars or conferences in order to stay informed about new trends in the field.
Seasonal Driver
UPS
Charlotte
11.2020 - 02.2021
- Executed the timely and secure transportation of goods to designated locations, adhering to scheduled timelines and safety protocols
- Utilized GPS and maps for efficient route planning.
- Operated delivery vehicles safely across various routes.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Provided exceptional customer service by effectively communicating with clients and leadership, addressing their inquiries and ensuring a positive delivery experience
- Delivered goods and services to customers on time and in excellent condition.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Delivered packages to customers in a timely and efficient manner.
- Secured merchandise, avoiding damage during transportation.
- Maintained accurate records of deliveries, including mileage logs and delivery receipts
Customer Service Representative
Truist Bank - Mcgriff Insurance
Charlotte
08.2018 - 09.2020
- Assisted clients with inquiries related to new accounts, completing applications, and providing risk assessments for quotes
- Managed inbound and outbound calls, addressing customer concerns and policy issues promptly, resulting in high levels of client satisfaction
- Answered customer inquiries and provided accurate information regarding products and services.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Prepared and processed policies for 25 accounts daily, ensuring accuracy in invoicing and documentation
- Identified opportunities for upselling additional products or services based on customer needs.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Active Professional Licenses: North Carolina Property and Casualty Insurance, October 2018
Education
Bachelor of Science - Business Management
Winston-Salem State University
Winston-Salem, NC05.2018
Skills
- Customer service
- Problem-solving
- Customer consulting
- Data entry
- Multi-task management
- Analyzing and processing data
- Project management
- Product management
- Risk assessment
- Policy evaluation
- Task prioritization
- Compliance regulations
- Technical writing
- Typing proficiency
- Market research
- Business process improvement
- Business planning
- Reporting and documentation
- Research
- Report preparation
- Functional specifications
- Verbal and written communication
- Call center operations
- Decision-making
- Sales
- Project finance
- Performance evaluation
- KPI tracking
- Follow-up skills
- Researching
- Operational reporting
- Data visualization
- Data mapping
- Critical thinking and problem solving
- MS Office (Word, Excel, PowerPoint)
- Microsoft Teams
- Zoom
Certification
North Carolina Property and Casualty Insurance, 10/18
Timeline
Ramp Supervisor
PIEDMONT AIRLINES
08.2024 - Current
Operations Supervisor
FedEx
04.2023 - 04.2024
Delivery Driver
FedEx
02.2023 - 04.2023
Commercial Insurance Underwriter Assistant
Hanover Insurance Group
06.2022 - 04.2024
Personal Lines Insurance Sales Agent
National General Insurance Company
08.2021 - 04.2022
Seasonal Driver
UPS
11.2020 - 02.2021
Warehouse Lead
Amazon
10.2020 - 01.2023
Customer Service Representative
Truist Bank - Mcgriff Insurance
08.2018 - 09.2020
Bachelor of Science - Business Management
Winston-Salem State University