Niema Williams
Burlington,NC
Summary
Dedicated Supply Chain and Operations Coordinator with over 9 years of experience supporting large-scale distribution, logistics, quality control, and vendor management. Proven ability to streamline processes, enhance inventory accuracy, reduce operational delays, and support cross-functional teams. Recognized for strong leadership, adaptability, and problem-solving skills in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supply Chain Specialist
CEVA Logistics
01.2025 - Current
- Forge working relationships with internal and external customers, aid account management by managing customer profiles, details, and service necessities.
- Resolved customer inquiries about shipments, billing, and service offerings. Redirected escalated issues to appropriate channels for effective handling. Engaged with customers to address their concerns regarding carriers and other services.
- Collaborate with airlines, freight trucks, and associated carriers to clarify requirements, monitor shipments, or specifics.
- Oversaw management of documents to ensure accuracy based on knowledge of customers and carriers. Maintained updated operational/customer data within software systems and applications. Proactively identified missing information or service concerns and coordinated with necessary teams for resolution.
- Conducted comprehensive searches in databases and various logs to confirm operational data.
- Assisted with tracking orders and shipments, focusing on standard domestic operations. Processed invoices and conducted reviews for operational accuracy before finalization. Communicated with customers to clarify payment questions and resolve any issues.
- Summarized operational reports and communicated relevant details to co-workers and supervisors. Facilitated preparation of information for quotes while addressing requests for potential services.
- Assisted colleagues in understanding operational items to promote clarity and efficiency.
COORDINATOR
Chick-fil-A Supply
03.2022 - 10.2025
- Coordinated logistics to optimize inventory management and ensure timely, accurate deliveries.
- Built and maintained vendor relationships to improve product availability and quality.
- Implemented process improvements that reduced procurement lead times and streamlined workflows.
- Analyzed data trends to forecast inventory needs, improving stock accuracy, and reducing waste.
- Trained team members on compliance standards, operational procedures, and best practices.
- Monitored key supply chain performance metrics to identify improvement opportunities.
- Facilitated communication between departments to resolve issues quickly, and maintain operational flow.
- Generated reports, entered data, and maintained detailed tracking documentation.
- Prioritized multiple high-impact projects simultaneously without compromising quality.
- Handled customer inquiries and resolved issues efficiently.
- Completed day-to-day duties accurately and efficiently with Blue Yonder and Manhattan systems.
RECEIVING LEAD
Walmart RREW
09.2021 - 03.2022
- Oversaw daily receiving operations, ensuring accuracy and timely processing of incoming freight.
- Trained and mentored associates in safety, inventory management, and operational procedures.
- Implemented workflow improvements that reduced errors and improved receiving efficiency.
- Coordinated with suppliers to address shipment discrepancies and product quality concerns.
- Maintained accurate documentation and records within inventory management systems.
- Conducted regular audits to uphold quality, compliance, and inventory accuracy.
- Managed the scheduling of inbound shipments to balance labor and maintain workflow.
- Assisted with troubleshooting logistics software and equipment issues.
- Supported loss prevention efforts, including surveillance operations and safety protocol training.
- Oversaw receiving operations to ensure efficient workflow and accurate inventory management.
- Updated and monitored daily task with WMS and YMS systems.
ASSET PROTECTION ASSOCIATE
Walmart Distribution
04.2021 - 09.2021
- Executed loss prevention strategies and monitored facility operations for security risks.
- Trained new associates on safety protocols and asset protection procedures.
- Conducted investigations and generated incident reports to support decision-making.
- Collaborated with cross-functional teams to enhance overall facility safety and compliance.
QUALITY CONTROL LEAD
Walmart Distribution
09.2018 - 04.2021
- Led QC initiatives ensuring compliance with strict product and operational standards.
- Developed inspection protocols that increased operational efficiency and minimized defects.
- Trained team members on QC processes, improving accuracy and performance.
- Analyzed defect trends and implemented corrective actions to reduce rejection rates.
- Oversaw quality-related budgets, ensuring effective resource allocation.
- Collaborated with production teams to resolve issues and enhance process reliability.
QUALITY CONTROL INSPECTOR
Walmart Distribution
02.2018 - 09.2018
- Conducted inspections of incoming and outgoing products to ensure accuracy and quality.
- Recorded inspection results and maintained detailed documentation.
- Identified defects and supported corrective action planning.
- Used barcode scanning systems for accurate inventory tracking.
- Documented inspection results and reported discrepancies to management.
SYMBOTIC CELL OPERATOR
Walmart Distribution
07.2017 - 02.2018
- Operated automated systems and machinery to support efficient product flow.
- Inspected products for accuracy and compliance before shipment.
- Maintained a clean and safe work environment.
- Collaborated with team members to meet production goals.
- Monitored equipment performance and reported issues to maintenance teams.
- Operated machinery to package products efficiently for customer distribution.
RECEIVING UNLOADER
Walmart Distribution
05.2016 - 07.2017
- Safely unloaded merchandise using pallet jacks and forklifts.
- Inspected incoming shipments for damage, accuracy, and quality.
- Communicated with internal teams to coordinate receiving operations.
- Maintained accurate production data and documentation.
- Supported workflow efficiency and upheld safety standards.
- Unloaded merchandise from trailers and organized products in designated areas.
- Inspected incoming shipments for damage and accuracy before processing.
- Operated forklifts and pallet jacks to move heavy items safely.
Education
High School Diploma -
Graham High School
NC06-2007
Skills
- Supply chain and logistics coordination
- Inventory and quality management
- Vendor relationship management
- Process improvement and workflow optimization
- Team leadership and training
- Cross-department communication
- Documentation and data reporting
- Compliance, safety, and audit execution
- Attention to detail
Certification
- HACCP
- HIPPA
- Bloodborne Pathogen
Timeline
Supply Chain Specialist
CEVA Logistics
01.2025 - Current
COORDINATOR
Chick-fil-A Supply
03.2022 - 10.2025
RECEIVING LEAD
Walmart RREW
09.2021 - 03.2022
ASSET PROTECTION ASSOCIATE
Walmart Distribution
04.2021 - 09.2021
QUALITY CONTROL LEAD
Walmart Distribution
09.2018 - 04.2021
QUALITY CONTROL INSPECTOR
Walmart Distribution
02.2018 - 09.2018
SYMBOTIC CELL OPERATOR
Walmart Distribution
07.2017 - 02.2018
RECEIVING UNLOADER
Walmart Distribution
05.2016 - 07.2017
High School Diploma -
Graham High School
Technical Skills
- SAP
- Oracle
- TMS
- WMS
- YMS
- Blue Yonder
- Manhattan