Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Nidia Velez Hernandez

Sanford

Summary

I am a motivated and enthusiastic college student seeking valuable experiences and opportunities. As a college student at CCCC, I plan to receive my Associate in Arts degree, and later transfer to receive a Bachelor of Business Administration degree with a Marketing Concentration. One of my best skills is customer service, having over two years of customer service experience. I am also seeking a finance position where I can apply my analytical skills to drive financial performance, and where I can contribute to my business's growth. With my proven ability to resolve complaints and educate customers, I will ensure a positive experience to this team!

Overview

2
2
years of professional experience
1
1
Certification

Work History

Crew Member

McDonald's
Sanford
09.2023 - Current
  • Delivered excellent customer service during peak hours and ensured guest satisfaction.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Resolved customer complaints in a professional manner.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Presented orders to guests within anticipated service times.
  • Educated customers on menu items, product ingredients and nutritional values.

Cashier

Marshalls
Sanford
06.2024 - 08.2024
  • Resolved customer complaints promptly to enhance shopping experience.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Helped with purchases and signed customers up for rewards program.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Education

High School Diploma -

Lee County High School
1708 Nash St. Sanford, NC 27330
05-2025

Skills

  • Customer service
  • Basic accounting
  • Sales promotion
  • Team collaboration
  • Bilingual proficiency
  • Communication skills

Certification

  • Certification in Cosmetology
  • OSHA certification
  • CPR certification

Languages

Spanish
Native/ Bilingual

Timeline

Cashier

Marshalls
06.2024 - 08.2024

Crew Member

McDonald's
09.2023 - Current

High School Diploma -

Lee County High School

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Nidia Velez Hernandez