Nidia Velez Hernandez
Sanford
Summary
I am a motivated and enthusiastic college student seeking valuable experiences and opportunities. As a college student at CCCC, I plan to receive my Associate in Arts degree, and later transfer to receive a Bachelor of Business Administration degree with a Marketing Concentration. One of my best skills is customer service, having over two years of customer service experience. I am also seeking a finance position where I can apply my analytical skills to drive financial performance, and where I can contribute to my business's growth. With my proven ability to resolve complaints and educate customers, I will ensure a positive experience to this team!
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald's
Sanford
09.2023 - Current
- Delivered excellent customer service during peak hours and ensured guest satisfaction.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
- Presented orders to guests within anticipated service times.
- Educated customers on menu items, product ingredients and nutritional values.
Cashier
Marshalls
Sanford
06.2024 - 08.2024
- Resolved customer complaints promptly to enhance shopping experience.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped with purchases and signed customers up for rewards program.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High School Diploma -
Lee County High School
1708 Nash St. Sanford, NC 2733005-2025
Skills
- Customer service
- Basic accounting
- Sales promotion
- Team collaboration
- Bilingual proficiency
- Communication skills
Certification
- Certification in Cosmetology
- OSHA certification
- CPR certification
Languages
Spanish
Native/ Bilingual
Timeline
Cashier
Marshalls
06.2024 - 08.2024
Crew Member
McDonald's
09.2023 - Current
High School Diploma -
Lee County High School
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