Nicole Smith
Greensboro,NC
Summary
Dedicated healthcare professional with a strong track record in patient-focused care and critical thinking, developed through hands-on experience at Brookdale Assisted Living. Skilled in navigating complex transportation routes, ensuring patient safety, and maintaining HIPAA compliance. Proven ability to enhance patient satisfaction, with a 20% improvement during the tenure as a Medical Transportation Driver at PACE of the Triad Health Care Center, through clear communication and commitment to care excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Transportation Driver
PACE of the Triad
07.2017 - 12.2024
- Delivered safe, timely, and compassionate transportation for patients to medical appointments, ensuring adherence to healthcare protocols and regulations
- Enhanced patient satisfaction by20% through efficient service, attention to patient needs, and proactive communication
- Maintained strict compliance with HIPAA, safeguarding patient confidentiality while transporting individuals with diverse medical conditions
- Collaborated with healthcare teams to coordinate transportation logistics, optimizing schedules and minimizing delays
- Demonstrated exceptional problem-solving skills in addressing transportation challenges, ensuring minimal disruption to patient care
Caregiver/Healthcare Assistant
Brookdale Assisted Living
11.2017 - 10.2023
- Provided daily assistance to residents, including personal care, medication management, and mobility support
- Promoted a safe and supportive environment, adhering to care plans and ensuring the dignity and comfort of residents
- Worked with interdisciplinary teams to address patient needs, contributing to overall improvement in patient quality of life
- Ensured compliance with all safety and regulatory standards, improving operational efficiency and patient satisfaction
- Supported needs of 15+ residents under long-term care.
Education
High School Diploma -
Malcolm X Shabazz
Newark, NJ06-1996
Skills
- Strong navigation skills
- Team player attitude
- Patient care
- Critical thinking
- HIPAA compliance
- Customer Service-oriented
- Defensive driving
- Professionalism and courtesy
- Adaptive decision making
Accomplishments
- Documented and resolved passenger conflict which led to the participants being best friends. .
- Received a GOLD Star award for going above and beyond for customer safety.
- Collaborated with team of five in the development of wheelchair transport safety. Implementing Q-straint straps.
- Successfully facilitated team cohesion and collaboration by implementing effective team building strategies.
.
Certification
CPR and First AID
Bloodborne Pathogens
Timeline
Caregiver/Healthcare Assistant
Brookdale Assisted Living
11.2017 - 10.2023
Medical Transportation Driver
PACE of the Triad
07.2017 - 12.2024
CPR and First AID
Bloodborne Pathogens
High School Diploma -
Malcolm X Shabazz
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