NICOLE RACKLEY
Kill Devil Hills
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Team Member
Tractor Supply
04.2024 - Current
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payments.
- Kept work areas clean, organized, and safe to promote efficiency.
- Worked different stations to provide optimal coverage and meet production goals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted customers in selecting merchandise best suited to needs.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
MASTER STYLIST AND RECEPTIONIST
HAIRLINE BEAUTY SALON
02.2018 - 01.2021
- Educated clients on modern color techniques while guiding future professionals through mentorship. Supported reception tasks including customer greetings, phone inquiries, appointment scheduling, and payment processing.
- Recommended hairstyles and haircuts to complement client's face, lifestyle and preferences.
- Shampooed, cut, and colored hair using appropriate hair care and styling products to enhance individual scalp conditions and hair textures.
- Sanitized work station and sterilized hair tools and equipment after each client to maintain salon safety and cleanliness standards.
- Colored and treated hair using modern technology.
- Resolved guest complaints about service or style.
- Processed payments, entering sales in register for prompt customer service.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
HAIR STYLIST
CHEZ MADALINE EUROPEAN HAIR STYLING
08.2011 - 01.2014
- Igora Royal Schwarzkopf color specialist. Achieved and outstanding portfolio on live models for the company to use on their website.
- Organized sales area and work station to showcase products and boost sales.
- Determined appropriate hair treatments based on conditions and textures.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Answered phone calls and emails to schedule client appointments.
- Maintained regular client list and successfully handled walk-in customers.
HAIR STYLIST
GARY ALLEN HAIR & SKIN CARE SALON
07.2009 - 08.2011
- Full-service salon stylist. Developed and retained a steady clientele base of over 75 individuals.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Demonstrated thorough knowledge of all salon products and services.
- Resolved guest complaints about service or style.
Education
Associate of Science - Radiology, X Ray Technician
College Of The Albemarle
Manteo, NC05.2028
Cosmetology Instructor -
Miracle Beauty and Nails Academy
09.2017
Cosmetologist - undefined
Rudy and Kelly A Paul Mitchell Partner School
08.2006
Skills
- More than 18 years experience as a professional cosmetologist
- Friendly and Creative
- Positive and motivated
- Hard worker and very dedicated
- Detail Oriented
- Experience completing tasks necessary for opening and closing shifts
- Strong organizational skills
- Team oriented
- Ability to work independently
- Excellent customer service skills
- Experience managing a front desk
- Excellent verbal and written communication skills
- Sales expertise
- Upselling techniques
- Money handling
- Workflow optimization
- Point-of-sale system experience
- Relationship building
- Product knowledge
Certification
- Cosmetology License
- Cosmetology Instructor License
Timeline
Team Member
Tractor Supply
04.2024 - Current
MASTER STYLIST AND RECEPTIONIST
HAIRLINE BEAUTY SALON
02.2018 - 01.2021
HAIR STYLIST
CHEZ MADALINE EUROPEAN HAIR STYLING
08.2011 - 01.2014
HAIR STYLIST
GARY ALLEN HAIR & SKIN CARE SALON
07.2009 - 08.2011
Cosmetologist - undefined
Rudy and Kelly A Paul Mitchell Partner School
Associate of Science - Radiology, X Ray Technician
College Of The Albemarle
Cosmetology Instructor -
Miracle Beauty and Nails Academy