Nicole Zaccara
Wilmington,NC
Summary
Dynamic sales leader and manager with a proven track record of exceeding ambitious goals in the moving and banking industries. Recognized as a self-motivated top performer, adept at leveraging strong problem analysis and conflict resolution skills to connect with individuals from diverse backgrounds. Expertise in optimizing sales team productivity to surpass targets and enhance profitability while delivering exceptional customer service that cultivates long-term business relationships. Committed to achieving results through resilience, adaptability, and effective communication, driving success in every endeavor.
Overview
2027
2027
years of professional experience
Work History
General Manager- Sales / Operations
TWO MEN AND A TRUCK
WILMINGTON, NC
05.2013 - Current
- Design and execute targeted sales and marketing initiatives to drive revenue growth.
- Oversee daily operations in a moving and storage company, achieving notable efficiency improvements. Aligned individual and team sales targets with overall business strategy to foster sales growth. Managed vendor contract negotiations and streamlined human resources processes. Monitor compliance with OSHA, DOT and franchise regulations to uphold standards. Drive franchise success by enhancing customer service quality through strategic team training initiatives.
- Create and execute training curricula focused on improving service delivery and customer satisfaction for representatives and consultants.
- Facilitate staff development through targeted problem-solving training to enhance profitability.
- Oversee the invoicing cycle for accounts payable and receivable, maintaining financial accuracy and compliance.
Service Manager
WELLS FARGO BANK
WILMINGTON, NC
09.2011 - 04.2013
- Achieved team excellence through effective training and coaching of sales and service personnel. Streamlined daily operations to guarantee compliance with audit and operational regulations.
- Led teller line operations, driving precision and speed in transaction processing while championing exceptional customer service. Strategically enhanced customer engagement, solidifying long-term financial partnerships. Directed resolution of intricate customer service issues, ensuring client satisfaction and loyalty.
- Achieved efficient staffing and training processes, enhancing team performance. Maintained confidentiality and accuracy in records management, safeguarding sensitive information. Streamlined time management and vault cash handling to improve operational efficiency. Realized sales and service goals through strategic implementation. Boosted employee motivation through systematic awards and recognition programs.
Personal Banker
WACHOVIA BANK S.A.F.E
WILMINGTON, NC
- Resolved customer service issues, resulting in improved satisfaction rates. Facilitated daily banking transactions, enabling customers to meet their financial goals. Provided specialized support to address unique customer needs, driving long-term financial success.
- Opening checking and savings accounts, processing loan applications: credit cards, prime equity lines, home equity loans and auto loans. Going business to business to uncover untapped opportunities, setting up on-site events to educate companies about our At Work program to obtain new business.
- Worked with other bank partners to send referrals, pertaining to wealth, insurance, mortgage, business banking, and merchant services.
- High volume cash handling, responsible for maintaining sensitive customer information, following bank policy and procedure.
Teller
WACHOVIA BANK S.A.F.E
WILMINGTON, NC
03.2009 - 04.2010
- Achieved high customer satisfaction by delivering swift and accurate transaction processing. Enhanced customer experience by identifying needs for additional products and services. Communicated product features and benefits to maximize customer understanding.
- Strengthened customer relationships through teamwork and collaboration. Resolved customer service challenges efficiently and with professionalism. Achieved success in problem-solving and maintained effective communication skills.
- Oversaw high-volume cash handling operations while ensuring compliance with bank policies and procedures.
Education
Brookfield High School
Brookfield, CTSkills
- Microsoft Office Suite- Excel, Word, Outlook, Xero and QuickBooks
Timeline
General Manager- Sales / Operations
TWO MEN AND A TRUCK
05.2013 - Current
Service Manager
WELLS FARGO BANK
09.2011 - 04.2013
Teller
WACHOVIA BANK S.A.F.E
03.2009 - 04.2010
Personal Banker
WACHOVIA BANK S.A.F.E
Brookfield High School
FUNDAMENTAL KNOWLEDGE
Sales & Business Growth
- Customer Service
- Business Development
- Marketing & Promotion
- Vendor Contracts
- Designer White Glove Services
Operations & Leadership
- Project Management
- Organizational Leadership
- Human Resources
- Logistics & Planning
Finance & Compliance
- Personal Banking
- Financial Management
- State & Federal Compliance
- OSHA