Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole Young

Shelby

Summary

Dedicated optician technician specialist with expertise in eye wear fitting, customer relationship management, and quality control. Efficiently processes orders and collaborates with optometrists to verify prescriptions, ensuring exceptional patient satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Optician Technician Specialist

Stanton Optical
Hickory
03.2025 - Current

Assisted patients in selecting eye wear that suits their needs.

Conducted preliminary eye tests and collected patient information.

Maintained optical equipment to ensure proper functioning and cleanliness.

Educated customers on lens options and frame styles available.

Processed orders for eyeglasses and contact lenses efficiently.

Collaborated with optometrists to verify prescriptions and patient requirements.

Investigated and resolved customer complaints and adjusted and repaired customer eye wear.

Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.

Certified Refractionist

My Eye Doctor
Charlotte
11.2022 - 12.2024

Assisted patients with eyeglass fitting and selection processes.

Maintained inventory of optical supplies and equipment.

Scheduled patient appointments and managed front desk operations.

Educated patients on proper eye wear care and usage instructions.

Performed preliminary eye tests and recorded patient data accurately.

Collaborated with optometrists to streamline patient flow during appointments.

Operated optical equipment for lens measurements and adjustments.

Provided exceptional customer service to enhance patient experience.

Educated patients on proper care and handling of eye wear products.

Performed administrative duties such as data entry and filing paperwork.

Assisted with frame selection, lens measurements, and repairs of optical products.

Ordered new frames, lenses, and contact lenses when needed.

Consulted with customers about insurance coverage options for eye wear purchases.

Education

High School Diploma -

Gaffney High School
Gaffney, SC
05-2005

Skills

  • Eye wear fitting
  • Optical equipment maintenance
  • Prescription verification
  • Customer relationship management
  • Inventory management
  • Lens measurement
  • Appointment scheduling
  • Quality control
  • Order processing
  • Problem solving
  • Attention to detail
  • Progressive lens expertise
  • Effective communication
  • Administrative support
  • Customer education
  • Contact lens
  • Contact lens fitting
  • Retail sales
  • Optical measurements

Certification

  • Certified Refractionist
  • Dry eye specialist
  • OCT specialist
  • DRS Certification

Timeline

Optician Technician Specialist

Stanton Optical
03.2025 - Current

Certified Refractionist

My Eye Doctor
11.2022 - 12.2024

High School Diploma -

Gaffney High School
Nicole Young