Nicole Wilsey

• Provided excellent customer service to ensure complete satisfaction.
• Satisfied customers by topping off drinks and offering condiments, napkins and other items.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Took reservations and to-go orders to streamline process for both customer and restaurant.
• Served food and beverages to patrons and immediately remedied issues with orders.
• Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
• Garnished dishes and beverages to serve visually appealing menu items.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Stayed informed about daily specials, new menu items, promotions.
• Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
• Performed opening and closing duties such as setting up the dining area, restocking supplies.
• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
• Explained menu items, describing ingredients and cooking methods upon request.
• Implemented feedback from customers to improve service quality and menu offerings.
• Followed health safety guidelines when preparing and serving food products.
• Assisted in preparing salads, appetizers and desserts to speed up food service.
• Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
• Operated POS terminals to input orders, split bills and calculate totals.
• Upheld high standards of sanitation in accordance with health department regulations.
• Brought wine selections to tables with appropriate glasses and poured for customers.

• Worked side by side with new homeowners to turn their dreams into reality as their new home was being built.
• Worked in the office, my responsibilities included developing and maintaining project plans and timelines, cost analysis, payroll, contracts, ordering supplies, managing funds, creating and monitoring budgets, delegating tasks to team members, and managing project risks.
• Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
• Managed multiple projects with competing deadlines simultaneously.
• Coordinated resources across multiple departments and teams as needed for successful completion of projects.
• Maintained records of all documents related to each project, including specifications, change orders, and invoices.
• Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
• Built and established strong partnerships with teams, vendors and contractors.
• Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
• Drafted project construction schedule and updated as job progressed.
• Reason for leaving: Not enough work available

You may contact this employer:

Mark Wilsey

1 (910) 250-0776

Mewilsey@ec.rr.com

• Strategically organized liquor shelves on a weekly basis.
• Managed customer service inquiries and complaints in a timely manner. Assisted customers in the store as needed.
• Analyzed sales data to identify trends and adjust weekly ordering strategies accordingly.
• Count the money drawers at the beginning and end of each shift.
• Monitored employee attendance records, timekeeping, and payroll information.
• Maintained up-to-date knowledge of company products and services.
• Developed a system for tracking inventory and ordering supplies as needed.
• Created reports on sales trends, inventory levels, and financial data.
• Supervised daily operations, including scheduling shifts, delegating tasks to employees, and setting priorities and goals.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

• I cleaned vacation homes on the beach between renters.
• I was responsible for changing linens, restocking supplies, and cleaning the house from top to bottom.
• Attention to detail was very important, as well as time management.
• Reported any maintenance issues or damage to supervisors immediately.
• Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
• Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
• This was a seasonal job, and I was invited to come back the following summer if I was interested.
• You may contact this employer:

Supervisor- Alicin

1 (848) 667-1932

• I welcomed guests and served them to the best of my ability.
• Memorized the menu and answered guests' questions, upselling when appropriate.
• Entered orders in the POS system quickly and accurately.
• Followed strict guidelines for allergy and diet concerns.
• Regularly checked on guests to ensure complete satisfaction.
• Handled cash and processed credit card payments after presenting the final bill.
• Kept the wait station clean, organized, and stocked.
• Completed the end-of-shift checkout, reporting tips accordingly.
• Built a loyal clientele through friendly interactions and sincere appreciation.
• Reason for leaving: Personal.

Relocated shortly after leaving.

You may contact this employer:

Manager: Benjamin Pierson

Phone: (910) 273-6234

E-mail: benropierson@gmail.com

• Managed a staff of 6 to 8 people, making sure they stayed on task.
• Developed and implemented office policies and procedures.
• Monitored inventory levels and placed orders when needed.
• Maintained filing system for records, correspondence and other documents.
• Mediated conflicts between employees and facilitated effective resolutions to disputes.
• Coded and entered daily invoices with in-house accounting software.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
• Processed payroll accurately ensuring all employees were paid on time.
• I entered items in the POS system and taught employees how to use the POS.
• Competitively priced products for retail.
• Answered phones, returned calls and emails, and scheduled appointments.
• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
• Created spreadsheets in Excel to track data such as inventory, customer requests, and scheduling.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Assisted in ordering products for our store.
• Assisted customers on the floor, answering any and all questions.
• Reason for leaving: A better opportunity.

• I welcomed guests and served them to the best of my ability.
• Assisted guests in menu selections, and answered all questions.
• Used portable POS systems to input orders tableside.
• Kept up on side work before, during, and after shifts.
• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Satisfied customers by topping off drinks and offering condiments, napkins and other items.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• I was chosen to train new employees on restaurant procedures and plating techniques.
• Resolved complaints promptly and professionally.
• Reason for leaving: COVID began, restaurants shut down.

You may contact this employer:

Manager: Tiffany Martino.

Phone: (703) 853-6290

E-mail: Tiffany.martino2013@gmail.com

• Cleaned new construction homes after building completion, prior to homeowners moving in
• Followed a checklist, including, but not limited to:
• Dust the whole house, from top to bottom.
• Wash walls, ceilings, fixtures, appliances, showers/tubs, and sinks.
• Clean windows, tracks, and windowsills.
• Remove stickers from new windows and doors.
• Wash, polish, and vacuum floors.
• Clean shelves, clean insides of drawers, and cabinets.
• Remove all trash from the house.
• Reason for leaving: medical issues

You may contact this employer

Mark Wilsey

(910) 250-0776

Mewilsey@ec.rr.com