Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Walker

Leland

Summary

Results-driven general manager known for process improvement and team collaboration. Experienced in managing operations and enhancing customer satisfaction, ready to leverage expertise to drive strategic business outcomes.

Overview

6
6
years of professional experience

Work History

Crew Member

Avelo Airlines
Wilmington
03.2025 - Current
  • Delivered exceptional customer service to enhance passenger experience.
  • Assisted in boarding processes to ensure timely departures.
  • Managed baggage handling procedures for efficient operations.
  • Conducted safety checks on equipment and facilities regularly.
  • Followed emergency procedures to ensure passenger safety during incidents.
  • Upheld high standards of productivity and quality in operations.
  • Maintained an organized work area to ensure efficient operations.
  • Collaborated with team members to resolve passenger inquiries promptly.
  • Maintained cleanliness and organization in the airport terminal area.

Training Manager

Jimmy John's Gourmet Sandwiches
Wilmington
05.2024 - 08.2025
  • Developed training programs for team members across multiple locations.
  • Facilitated onboarding sessions for new employees to ensure readiness.
  • Evaluated training effectiveness through feedback and assessments from participants.
  • Collaborated with management to identify training needs and opportunities.
  • Analyzed training needs to develop new programs or modify and improve existing.

Patient Representative

Wilmington Health
Wilmington
09.2024 - 12.2024
  • Assisted patients with appointment scheduling and insurance inquiries.
  • Managed patient records using electronic health record systems.
  • Communicated effectively with healthcare providers regarding patient needs.
  • Performed data entry tasks for patient information into electronic health record systems.
  • Maintained records of patient interactions, documenting all inquiries and resolutions.
  • Conducted follow-up calls to check on the status of discharged patients.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Supported emergency department registration during peak times, ensuring rapid patient processing.

General Manager

Jimmy John's Gourmet Sandwiches
Wilmington
03.2019 - 03.2023
  • Managed daily operations and coordinated team activities to achieve strategic goals.
  • Developed and implemented operational procedures to streamline workflow efficiency.
  • Resolved customer inquiries and concerns to enhance service quality and satisfaction.
  • Trained new staff on company policies, procedures, and best practices for performance.
  • Assisted in budgeting and financial planning for departmental needs and resources.
  • Conducted regular team meetings to communicate updates and foster collaboration.
  • Monitored inventory levels and coordinated supply chain logistics for timely deliveries.
  • Created schedules and monitored payroll to remain within budget.
  • Tracked monthly sales to generate reports for business development planning.
  • Created effective business plans to focus strategic decisions on long-term objectives.

Education

GED -

Cape Fear Community College
Wilmington, NC
12-2024

Skills

  • Team collaboration
  • Time management
  • Conflict resolution
  • Data entry
  • Process improvement
  • Communication skills
  • Scheduling and planning
  • Team contributions
  • Safe vehicle operation
  • Basic math
  • Verbal and written communication
  • Company standards
  • Heavy lifting
  • Interactive communication skills
  • Multitasking and organization
  • Learning agility
  • Problem-solving
  • Crew leadership
  • Embarkation assistance
  • Initiative and Self-motivation
  • Visual communication
  • Attention to detail
  • State regulations

Timeline

Crew Member

Avelo Airlines
03.2025 - Current

Patient Representative

Wilmington Health
09.2024 - 12.2024

Training Manager

Jimmy John's Gourmet Sandwiches
05.2024 - 08.2025

General Manager

Jimmy John's Gourmet Sandwiches
03.2019 - 03.2023

GED -

Cape Fear Community College

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Nicole Walker