Nicole Siblisk
Murphy
Summary
Business-minded professional tackling any job task with gusto and precision. Determined customer service specialist delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Small Businesses Owner
Cleaning by Nicole
Murphy
01.2022 - Current
- Managed daily operations of cleaning services for residential and commercial clients.
- Developed training materials to ensure service quality.
- Scheduled appointments and coordinated assignments for efficient service delivery.
- Implemented environmentally friendly cleaning practices to promote sustainability.
- Communicated with clients to address concerns and gather feedback on services provided.
- Maintained relationships with existing clients by providing superior customer service.
Customer Service Specialist
King’s Pharmacy
Murphy
01.2020 - Current
- Assisted customers with inquiries and product recommendations at King's Pharmacy.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained a clean and organized workspace to enhance customer satisfaction.
- Trained new employees on customer service protocols and company policies effectively.
- Maintained a high level of professionalism while interacting with customers via phone.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Maintained cleanliness and organization of pharmacy work areas and shelves.
- Provided excellent customer service by answering questions about medications.
- Verified prescription information for accuracy before dispensing medications.
- Greeted customers upon arrival at the pharmacy counter.
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Trained new pharmacy staff in procedures and customer service standards.
- Answered customer questions about prescribed and OTC medications.
- Processed payments from customers using cash registers and debit and credit card terminals.
- Provided guidance on the selection of over-the-counter medications and supplements.
- Resolved customer complaints promptly in a professional manner.
Education
Associate of Science - Nursing
North Georgia Technical College
Blairsville, GA 01.2012 - 12.2014
Skills
- Staff training
- Appointment scheduling
- Effective communication
- Problem solving
- Conflict resolution
- Attention to detail
- Time management
- Team building
Timeline
Small Businesses Owner
Cleaning by Nicole
01.2022 - Current
Customer Service Specialist
King’s Pharmacy
01.2020 - Current
Associate of Science - Nursing
North Georgia Technical College
01.2012 - 12.2014