Nicole Scales
Broadway
Summary
Energetic and organized with knack for managing schedules and ensuring smooth operations. Knowledge of medical terminology and patient care coordination, paired with advanced proficiency in scheduling software and communication tools. Dedicated to optimizing scheduling efficiency and enhancing patient satisfaction.
Overview
11
11
years of professional experience
Work History
RBT
HealthPRO Heritage
Cameron, NC
01.2025 - Current
- Implemented individualized behavior intervention plans for diverse clients.
- Collaborated with multidisciplinary teams to evaluate client progress and adjust strategies.
- Monitored and recorded behavioral data, ensuring accuracy for analysis and reporting.
- Developed engaging activities that promote skill acquisition in line with treatment goals.
- Reduced challenging behaviors through the implementation of positive reinforcement strategies.
- Adapted instructional methods according to each client''s learning style, maximizing progress towards goals.
- Implemented skill acquisition programs tailored to each client''s unique needs and abilities.
- Promoted socialization and peer interaction with group activities and play-based learning.
- Maintained a safe, structured learning environment conducive to the individual success of each client.
- Assisted in modifying behavior intervention plans based on data analysis and client progress reports.
- Documented behavioral data accurately, contributing to better-informed treatment adjustments.
- Provided crisis intervention support as needed, prioritizing the safety and well-being of all involved parties.
- Worked as part of collaborative team to address changing needs of children and families.
- Learned specialized behavior approaches to implement behavioral strategies.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Used Raintree to document patient information, progress notes, and treatment plans.
- Treated clients and families with respect and dignity.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
Care Coordinator
Pediatric Developmental Therapy
Pinehurst, NC
01.2024 - 11.2024
- Enhanced clinic efficiency by organizing patient records, scheduling appointments, and managing patient flow.
- Collaborated with medical staff to ensure accurate scheduling of tests and treatment plans.
- Streamlined patient intake process by efficiently organizing medical records and updating databases.
- Documented accurate patient information in electronic medical records system for streamlined communication among healthcare providers.
- Updated patients' medical records using electronic recordkeeping system.
- Coordinated appointments with various medical professionals, streamlining the scheduling process for both patients and practitioners within the clinic setting.
- Improved clinic efficiency by managing medical records, scheduling appointments, and coordinating patient referrals.
- Analyzed health insurance claims for accuracy and compliance with regulations.
- Coordinated communication between clients and insurance providers to resolve issues promptly.
- Implemented process improvements to streamline claims processing efficiency.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid claims.
Human Resource Manager
Pinehurst Surgical Clinic P.A.
Pinehurst, NC
02.2022 - 07.2023
- Policies and Procedures
- Recruiting of all employees
- Payroll, Processing, Managing and auditing employee time cards
- Employee Benefits and opened enrollment
- Unemployment claims
- Employee events
- Physician recruiting
- Short Term Disability
- Long Term Disability
- Workers Comp
- Investigations
- Managing all clinical employees
- Managing clinical employees licensure
- Keeping track of all clinical employees ACLS/BLS
- Keeping track of DEAS of providers Marketing
- Job Fairs
- FMLA
- Credentialing of upcoming Providers and Midlevels
- Onboarding of new employees
- Posting jobs and running reports of clinic needs
- Conducting Orientation
- Putting together Training and Development handbooks for Clinical and Clerical Employees
- Auditing files and preparing for AAAHC
- Weekly Reports and Audits
- Salary Survey
- Updating job descriptions
Human Resources Manager
Quail Haven Village
Pinehurst, NC
06.2020 - 01.2022
- Recruiting of employees
- Conducting Interviews
- Onboarding of incoming employees
- Managing Nurses schedule
- Working on call phone incase a Nurse or Clinical staff was calling out and finding coverage for shift
- Unemployment claims
- Leading Orientation
- Payroll for entire nursing facility
- Inputting bonuses
- Auditing files
- Establishing and creating Protocols and plans and implementing plans
- Checking time clock of all employees daily
- Conducting Investigations
- Handling Terminations
- Training of employees
- Handling Employees Events
- References and Background Checks
- Drug Screening
- Benefits of entire facility
Human Resource Manager
HomeInstead Senior Care
Southern Pines, NC
02.2019 - 06.2020
- Recruiting of employees
- Conducting Interviews
- Leading Orientation
- Conducting backgrounds and references checks
- Inputting schedules into the system for CNAS
- Scheduling patients appointment with providers and ensuring patients get to appointments
- Conducting Investigations
- Conducting Terminations
- Running payroll
- On Call Phone to staff when an employee calls out
- Short Term Disability
- Long Term Disability
- FMLA
- Workers Comp.
- Unemployment Claims
Patient Access Representative
Cape Fear Valley
Fayetteville, NC
02.2017 - 01.2020
- Input patient registration
- Input patient's medical insurance
- Billing medical insurance for Emergency Room Visit
- Complying reports of patients without insurance and reaching out to patients
- Collecting copays for patients visits
- Collecting signatures of patients regarding their COI and treatment costs for Emergency Room Visit
Insurance Specialist
Anthem BCBS
Columbus, GA
10.2015 - 01.2017
- Building insurance plans for Fedex Employees
- Going over insurance plans with Fedex Employees and their families
- Processing Prior Authorizations and Pre Certifications
- Issuing COIs
- Going over Deductibles and co-pays
- Taken payments for insurance
- Going over claims with employees and their families
- Assisting with finding In work Networking providers
Credentialing Specialist
MedLicense.com
Columbus, GA
09.2014 - 09.2015
- Credentialed doctors all over the United States with requested Medical Board Submitting applications and payments directly to medical boards
- Worked closely with doctors and providers with acquiring medical licenses
- Verifying Post Graduate Training
- Submit any malpractice claims or cases a provider may of had to the medical board
Education
Some College (No Degree) - Bachelors of Human Resources
Purdue Global
Skills
- Recruitment
- Compliance
- Employee Onboarding
- Benefits Programs
- Leadership Development
- New Employee Orientation
- Employee Engagement
- Legal Compliance
- Payroll Administration
- Staffing and Recruiting Professional
- Dispute Mediation
- Risk Management
- Organizational Development
- Performance Assessment
- Compensation and Benefits
- Training and Mentoring
- Employee Handbook Development
- Payroll Coordination
- Succession Planning
- Corrective Action Planning
- Benefits Administration
- Labor Relations
- Policy Enforcement
Timeline
RBT
HealthPRO Heritage
01.2025 - Current
Care Coordinator
Pediatric Developmental Therapy
01.2024 - 11.2024
Human Resource Manager
Pinehurst Surgical Clinic P.A.
02.2022 - 07.2023
Human Resources Manager
Quail Haven Village
06.2020 - 01.2022
Human Resource Manager
HomeInstead Senior Care
02.2019 - 06.2020
Patient Access Representative
Cape Fear Valley
02.2017 - 01.2020
Insurance Specialist
Anthem BCBS
10.2015 - 01.2017
Credentialing Specialist
MedLicense.com
09.2014 - 09.2015
Some College (No Degree) - Bachelors of Human Resources
Purdue Global
References
- Jeanie Ryan-Pinehurst Surgical-Vascular Manager: 910-986-3333
- Lindsay Ludwig-Pinehurst Surgical-850-718-8847
- Danielle Garner-Pinehurst Surgical-910-206-8399
- Mackenzie Philbert-Pinehurst Surgical Clinic-845-337-5773
- Jenn Copeland-Homeinstead-HR Director-910-364-8139
- Kimberly Woodram-Quailhaven-Director of Nursing-910-434-4679
- Michael Brooks-Medlicense.com-owner-706-478-1480
Education and Training
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