Nicole Quintanilla
Greensboro
Summary
In every career opportunity, I've had great time management, multitasking and personable skills. I work well in fast-paced, changing and challenging environments. Dependable in handling operational needs and improving office performance. All in all, I would describe myself as reliable, self efficient and responsible with all my daily tasks.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Paralegal
The Law Offices of J Darren Byers
Winston-Salem
01.2025 - Current
- Interviewed clients and obtained vital case information to support associates.
- Managed discovery process, including drafting discovery documents and coordinating document production.
- Maintained calendars for upcoming court dates or deadlines related to cases.
- Advised clients on procedural matters related to their cases.
- Provided administrative support such as answering phones or scheduling appointments.
Receptionist Administrator
Schwarz Properties
Asheboro
01.2023 - 01.2025
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Maintained reception area cleanliness and tidiness.
- Managed the distribution of incoming mail, faxes, and packages.
- Provided support for executive staff members by scheduling appointments and organizing travel arrangements.
- Responded promptly to emails from customers and other departments within the organization.
- Answered incoming phone calls, routing to appropriate parties throughout office.
Manager
Precise Personnel
San Diego
09.2021 - 08.2022
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Recruited and hired qualified candidates to fill open positions.
TSR
The Alliance
Burlington
09.2018 - 03.2020
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Performed outbound calling campaigns to promote new products or services.
- Analyzed data collected during each call in order to identify trends in customer feedback.
Education
High School Diploma -
Ben L Smith High School
Greensboro, NC06.2017
Skills
- Guest Relations
- Payment Collection
- Appointment Setting
- Call Handling
- Performance Improvement
- Payroll and Budgeting
- Customer Service
- Microsoft Office
- Phone and Email Etiquette
- File management
- Customer service
Certification
- Notary Public
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Paralegal
The Law Offices of J Darren Byers
01.2025 - Current
Receptionist Administrator
Schwarz Properties
01.2023 - 01.2025
Manager
Precise Personnel
09.2021 - 08.2022
TSR
The Alliance
09.2018 - 03.2020
High School Diploma -
Ben L Smith High School
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