Nicole Petrocco
Ayden,NC
Summary
Claim Examiner with more than 7 years experience in claims investigation and conflict resolution at Sedgwick Claims Management. Proven ability to negotiate settlements and maintain accurate data, enhancing claim handling process. Demonstrates strong analytical, communication, and teamwork skills, with ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills.
Overview
16
16
years of professional experience
Work History
Claim Examiner
Sedgwick Claims Management
06.2018 - Current
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Handled calls from customers and other stakeholders about claims and claim demand processes.
- Negotiated settlement agreements to resolve disputes.
- Maintained claims data in Voyager, and Arbitration Forums systems.
Sales Associate
Nissan World of Denville
08.2015 - 05.2018
- Communication with customers professionally and proactively to provide product information and advice.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Manager
Nagel's Candy Barn
09.2009 - 08.2015
- Managed inventory control, cash control, and store opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interacted well with customers to build connections and nurture relationships.
Education
High School Diploma -
Dover High School
Dover06-2008
Skills
- Claims investigation
- Casualty and property loss
- Conflict resolution
- Analytical thinking
- Claims evaluation
- Reliability
- Customer service
- Negotiate settlements
- Critical thinking
Timeline
Claim Examiner
Sedgwick Claims Management
06.2018 - Current
Sales Associate
Nissan World of Denville
08.2015 - 05.2018
Manager
Nagel's Candy Barn
09.2009 - 08.2015
High School Diploma -
Dover High School
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