Nicole Perez
Havelock
Summary
Proven Customer Service Representative at Results Cx, adept in active listening and critical thinking, significantly enhancing customer loyalty. Expertise in relationship building and data entry, demonstrated through resolving high-stress disputes and elevating customer satisfaction. Achieved commendable retention rates by prioritizing empathetic service and efficient problem resolution.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Results Cx
05.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Cashier
Viva Tequis
07.2018 - 07.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Restaurant Hostess
Tequilas Mexican Restaurant
07.2015 - 08.2017
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Education
Associate of Arts - Elementary Education
Gaston College
Dallas, NC06-2021
High School Diploma -
Forestview High School
Gastonia, NC06-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Call center experience
- Customer relations
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Results Cx
05.2021 - Current
Cashier
Viva Tequis
07.2018 - 07.2019
Restaurant Hostess
Tequilas Mexican Restaurant
07.2015 - 08.2017
Associate of Arts - Elementary Education
Gaston College
High School Diploma -
Forestview High School
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