Nicole Parks
Kernersville
Summary
Professional with comprehensive experience in Medicare and final expense sales, delivering impactful results through effective strategies and customer engagement. Known for strong focus on team collaboration, adaptability, and achieving goals in dynamic environment. Skilled in client relationship management, needs assessment, and compliance with industry regulations. Reliable, flexible, and driven to contribute to organizational success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Benefits Consultant
GoHealth
08.2025 - Current
- Participated in ongoing professional development opportunities to stay abreast of industry changes and enhance expertise in final expense planning and the Medicare industry
- Ensured compliance with regulatory standards, including Joint Commission accreditation requirements, state licensing regulations, and CMS guidelines.
Server
Denny's
05.2025 - Current
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Trained new staff on menu offerings and service standards, enhancing team performance.
- Managed multi-table service efficiently during peak hours, improving overall dining experience.
- Collaborated with kitchen staff to coordinate timely food delivery and address guest needs.
- Implemented upselling techniques, contributing to increased sales and guest engagement.
Licensed Field Underwriter
Thrive Retirement Group
09.2024 - 05.2025
- Help clients complete applications and obtain approval
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Data entry/CRM management
- In-person and phone presentations
- Check in with clients to discuss changes and needs
- Developed tailored insurance solutions to meet client needs and objectives.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Achieved high customer retention rates by maintaining open communication channels and addressing concerns promptly.
- Conducted thorough market analysis to identify optimal coverage options for clients.
Licensed Field Underwriter
Equis Financial
05.2024 - 09.2024
- Manage client portfolios by analyzing financial needs of each individual case
- Prepared detailed presentations outlining the benefits of various products
- Created customized proposals tailored to each individual
Service Coordinator
Crotts & Saunders
06.2023 - 08.2023
- Respond to customer enquiries regarding orders, service work and deliver service orders in a courteous and helpful manner
- Effectively dealt with the demands and expectations of a fast-paced, high volume operation
- Plan, schedule and log daily installations, repairs, and service work to maximize billable time and meet productivity goals
- Implement service technician dispatch, maintain on-call schedules, prepare, assign and process work orders
- Time sheets, Hubspot, generate weekly reports
Office Administrator
Vanir Installed Sales
05.2019 - 05.2023
- Invoicing, receiving, reconciling purchase orders, requesting VPOs, credit and rebill processed invoices as needed
- Creating purchase orders for full job orders and material as needed
- Setting up new jobs, subcontractors, vendors and customer accounts
- Handled all warranty claims and issues internally and was the sole scheduler for the warranty manager’s scheduling including ordering all material needed for warranty and VPO work
- Training new hires
- Onboarding new subcontractors and ensuring all documents and insurance paperwork was completed and filed correctly
- Data entry, filing, record keeping, create training documents
- Worked remotely for a year
- Created a document with builder and vendor notes used company wide
Branch CSR
Bug Out Service
01.2017 - 04.2019
- Built schedules for all field techs and salesmen for all four sister companies each day
- Calling 50-100+ customers each day to schedule appointments
- Processing payments over the phone, emailing receipts
- Collections
- Answering customer enquiries and scheduling follow-up services
- Phone sales and upselling services over the phone
- Data entry, filing, general office duties, CRM management
Server
Outback Steakhouse
08.2016 - 12.2016
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Building positive experiences from first interaction
- Demonstrated ability to interact with a diverse customer base in a friendly and professional manner
- Memorized menus to help diners make informed meal choices
- Processed payments and completed POS transactions accurately
Server
Ruby Tuesday
04.2016 - 08.2016
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Building positive experiences from first interaction
- Demonstrated ability to interact with a diverse customer base in a friendly and professional manner
- Memorized menus to help diners make informed meal choices
- Processed payments and completed POS transactions accurately
Bistro Server/Bartender
Courtyard Marriott
06.2015 - 12.2015
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Building positive experiences from first interaction
- Demonstrated ability to interact with a diverse customer base in a friendly and professional manner
- Memorized menus to help diners make informed meal choices
- Processed payments and completed POS transactions accurately
- ServSafe Certification, stocking, organizing, cleaning
Retail Sale Associate
Apricot Lane Boutique
03.2015 - 08.2015
- Take inventory, price items, add skew numbers, tag clothes, place items on floor to ensure visually appealing product placement
- Performed daily opening and closing procedures including counting cash drawer, money drops, setting up store for business as key holder
Education
High School Diploma -
Ponderosa High School
Shingle Springs, CA05.2008
Skills
- Insurance policy sales
- Building relationships
- Client account management
- Product presentation
- Objection handling
- Attention to detail
- Time management
- HIPAA compliance
- CMS compliance
- Needs assessment
Certification
- Life and Health NPN 18812171
- Medicare AHIP certification for 2026
- FWA completed for 2026
- Licensed in 15 states
Timeline
Senior Benefits Consultant
GoHealth
08.2025 - Current
Server
Denny's
05.2025 - Current
Licensed Field Underwriter
Thrive Retirement Group
09.2024 - 05.2025
Licensed Field Underwriter
Equis Financial
05.2024 - 09.2024
Service Coordinator
Crotts & Saunders
06.2023 - 08.2023
Office Administrator
Vanir Installed Sales
05.2019 - 05.2023
Branch CSR
Bug Out Service
01.2017 - 04.2019
Server
Outback Steakhouse
08.2016 - 12.2016
Server
Ruby Tuesday
04.2016 - 08.2016
Bistro Server/Bartender
Courtyard Marriott
06.2015 - 12.2015
Retail Sale Associate
Apricot Lane Boutique
03.2015 - 08.2015
High School Diploma -
Ponderosa High School
Similar Profiles
Ashley PayonkAshley Payonk
Project Manager at GoHealthProject Manager at GoHealth
Shilea JohnsonShilea Johnson
Member Service Representative (Inbound/Remote) at GoHealthMember Service Representative (Inbound/Remote) at GoHealth
Perry MamiePerry Mamie
Patient Coordinator at GoHealthPatient Coordinator at GoHealth
Teresa StephensTeresa Stephens
LPN Office Nurse at Advocate Health CareLPN Office Nurse at Advocate Health Care
Jaylin WhitfieldJaylin Whitfield
Pre-Apprenticeship Program at She Built This CityPre-Apprenticeship Program at She Built This City