Dynamic leader with a proven track record at Spectrum, adept in team management and customer retention strategies. Excelled in elevating customer satisfaction and employee engagement, demonstrating adaptability and effective communication. Achieved significant improvements in departmental performance and collaboration, leveraging data review and decision-making skills for strategic advancements.
Throughout my experience with Spectrum I have consistently performed in the top 30% of the companies enterprise. While leading up to twenty agents, and still being able to consistently meet all targets. With my consistent performance while in the Retention, I recently received the Retention Leader of the Year award.
Retention Leader of the Year award is a major award which is given yearly. In order to receive the award you have to consistency show your great leadership skills throughout each year.