Nicole Moses
Winston-Salem,NC
Summary
I'm very passionate about promoting lasting customer satisfaction by delivering quality service and support. Proficient in customer service best practices and related options. I'm dedicated to problem solving and customer satisfaction.
Overview
24
24
years of professional experience
Work History
Client Success Specalist II
Credible
11.2020 - Current
- Client success specialists assist clients with solving problems and answering questions.
- We use active listening along with providing relevant information so that our customers can make informed decisions.
- We educate clients about our products.
- We assist clients through email phone and live chat and we also provide general tech support for troubleshooting.
- I also assist with claims for our Better Rate Guarantee and also create payments.
- I also assist my teammates with any questions or concerns they may have.
Lead Telemetry Tech/Team Leader
Novant Health, Forsyth Medical Center
03.2012 - 04.2020
- Entering Telemetry charges daily.
- Performing daily chart audits and completing nurse manager request.
- Performing daily huddles.
- Completing daily productivity reports.
- Documenting disciplinary conversations.
- Securing proper staffing for oncoming and future shifts.
- Making and receiving inbound and outbound calls.
Seasonal Customer Service Representative
Amazon
11.2019 - 01.2020
- Worked from home and received inbound calls from customers concerning orders and products.
- I answered questions concerning products and assisted with website navigation, refunds, and purchases.
- I assisted customers in making payments for their subscriptions.
Customer Service Professional
BCBSNC
04.2016 - 08.2019
- I provided claim status, billing, eligibility, and new policy quotes
- Helped customers every day with a positive attitude and focused on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services. Sent task for corrections.
- We manage our quality and strived for high first-call resolution.
Cardiopulmonary Tech
Novant Health, Forsyth Medical Center
08.2009 - 03.2012
- Continuous monitoring, interpretation, communication, and documentation of cardiac rhythms and rhythm components.
- Promotes quality patient care by vigilance in monitoring and prompt communication to unit staff.
- Observes screen of cardiac monitor and listens for alarm to identify abnormal variation in heart rhythms.
- Answers calls for assistance from patients and inquiries concerning patients from medical staff, using intercom and call director.
Emergency Department Technician
Novant Health, Forsyth Medical Center
06.2007 - 08.2009
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Administered first aid treatment and life support to care for sick or injured individuals.
- Worked with nurses to assess patients and prepare for tests and procedures.
Certified Nursing Assistant I
Novant Health, Forsyth Medical Center
02.2003 - 06.2007
- Assisted patients with daily life activities
- Obtain the patients vital signs
- Assist the nurses with procedure as a chaperone
Med Tech Supervisor
Brian Center
01.2001 - 12.2002
- Accurately safely and timely prepare, administer, and document oral and /or topical medications that are commonly used.
- Monitor residents for the effectiveness of drug therapy and the occurrence of adverse effects
- Document effectiveness and adverse effects
- Report adverse effects to Licensed Nurse promptly.
Bank Teller
State Employees Federal Credit Union
01.2000 - 01.2001
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
No Degree - Nursing Education
Forsyth Technical Community College
Winston-salem, NC06.2001
High School Diploma -
Carver High School
1998
Skills
- Leadership skills
- Medical terminology
- Communication skills
- Customer service
Timeline
Client Success Specalist II
Credible
11.2020 - Current
Seasonal Customer Service Representative
Amazon
11.2019 - 01.2020
Customer Service Professional
BCBSNC
04.2016 - 08.2019
Lead Telemetry Tech/Team Leader
Novant Health, Forsyth Medical Center
03.2012 - 04.2020
Cardiopulmonary Tech
Novant Health, Forsyth Medical Center
08.2009 - 03.2012
Emergency Department Technician
Novant Health, Forsyth Medical Center
06.2007 - 08.2009
Certified Nursing Assistant I
Novant Health, Forsyth Medical Center
02.2003 - 06.2007
Med Tech Supervisor
Brian Center
01.2001 - 12.2002
Bank Teller
State Employees Federal Credit Union
01.2000 - 01.2001
No Degree - Nursing Education
Forsyth Technical Community College
High School Diploma -
Carver High School
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