Nicole McDonald
Charlotte
Summary
Experienced Certified Pharmacy Technician III and Medication Reconciliation Technician committed to offering outstanding patient-facing experience. Providing the best possible list of medications from patients, speaking with pharmacies, long term care facilities and Physician's office to obtain patients accurate medications. Good relationship-building between providers, pharmacist and nurses to ensure great communication and excellent care for the patient. I was apart of the Medication Standard Process Team and have my PTCB Medication History certification. I feel I would be an asset to the Pre-Op team, and wish to continue my growth within Atrium Health
Overview
24
24
years of professional experience
Work History
Pharmacy Medication Reconciliation Technician III
Atrium Healthcare
10.2019 - Current
- Identified and reported medication errors to avoid distributing wrong medication to patients
- Enhanced medication management for patients by diligently updating electronic medical records with accurate information.
- Reduced medication errors by checking recent doctors visits or recent hospital discharge to ensure any recent medication changes have been updated
- Participated in quality improvement initiatives aimed at refining medication reconciliation processes and enhancing overall patient care.
- Contributed to a positive patient experience by addressing questions and concerns about medications in a compassionate manner.
- Maintained strict confidentiality of patient information according to relevant privacy regulations such as HIPAA requirements.
- Trained new teammates the medication history standard process, as well as pharmacy students were asked to shadowed me to to learn our process
- Recognized for outstanding attention to detail, ensuring accuracy and completeness of medication lists while minimizing discrepancies between different sources of information.
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
04.2014 - 10.2019
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Ring up patients prescriptions and always make sure to ask if they have any questions for the pharmacist
- Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
- Made sure all technicians stayed in proper work flow
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
- Ensured the message Que was being on throughout the day the make sure out TPR, WCB, CMD and MSC were staying under our target goal.
- Maintained pharmacy records in compliance with HIPPA regulations and assisted with insurance, Medicare and regulatory audits.
- Ensured the order was scanned in, any audit needed from the order was completed and removed all OOS and PFL from the work que and filled those items for the patient.
- Worked on chargebacks and called insurance companies to get all chargebacks resolved.
- Make sure all invoices and prescriptions are filed correctly daily
- Do yearly inventory for Walgreens corporate, as well as controlled substance inventory yearly
P.I.C
BiLo Foods
05.2009 - 04.2014
- Managed all front end staff and helped all other department when needed to ensure all daily responsibilities are accomplished.
- Assisted with all departments in the stores operations and duties
- Unloaded the truck and made sure all shelf's were fully stocked at all times
- Helped ring out patients in the pharmacy during busy times, or while pharmacy tech was on their meal break
- Helped other departments during holidays
- Ran the service desk submitting western union transaction and lottery transactions
- Counted all registers, safe and made nightly bank deposits
- Ensured all western union and lottery paper work was filed correctly for the yearly audits for BILO corporate and western union
- Monitored multiple databases to keep track of company inventory
- Protected company reputation and built loyal client base by working relentlessly to improve customer satisfaction
Shift Leader
Papa Johns
08.2000 - 03.2009
- Trained and supervised team members to maximize performance and meet daily objectives
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Addressed employees and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules
- Conduct weekly inventory, resolved any discrepancies and completed paperwork to keep system accurate and current
- Participate in daily shift exchanges to coordinate tasks and handle special needs
- Mentored team members on techniques necessary to complete job tasks
Education
High School Diploma -
South Point High School
Belmont, NC05.2003
Skills
- Pharmacy Knowledge
- Patient confidentiality
- Clinical Documentation
- Medication Reconciliation
- Patient interviewing
- Attention to Detail
- Employee Training
- Pharmacy Ethics
Timeline
Pharmacy Medication Reconciliation Technician III
Atrium Healthcare
10.2019 - Current
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
04.2014 - 10.2019
P.I.C
BiLo Foods
05.2009 - 04.2014
Shift Leader
Papa Johns
08.2000 - 03.2009
High School Diploma -
South Point High School