Nicole L. O'Leary
Willow Spring
Summary
A dedicated, service-focused professional seeking to obtain a rewarding position within a well-established organization allowing me to showcase my strength while providing outstanding service.
Overview
12
12
years of professional experience
Work History
Office Manager
Three Cousins Services INC.
Merrick
11.2017 - 01.2023
- Processed payroll accurately ensuring all employees were paid on time.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Supervised staff members, organized schedules and delegated tasks.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Quality Control Coordinator
Pall Corporation
Hauppauge
09.2016 - 09.2017
- Monitored product trends and suggested changes.
- Designed Performance Improvement (PI) goals for underperforming departments and individuals, creating attainable, morale-boosting milestones to aid in remediation.
- Designed quality improvement studies.
Account Manager
Pall Corporation
Port Washington
01.2011 - 09.2016
- Company Overview: Biopharmaceutical Division
- Served as the primary liaison for the customer, when interacting with Product Marketing, Material Management, and other Pall Life Science(PLS) department
- Worked closely with Sales Team to coordinate resolution of customer issues and to help increase sales growth in their respective territory
- Primary point of contact for 13 top tier accounts
- Maintained and Supported to ensure orders were delivered on a timely basis while meeting the customer's strict requirements
- Prepared status reports or other summaries and analyses as requested by Management, Sales and Customers.
- Solicited feedback from customers on their experience with products or services.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Addressed customer questions and concerns regarding products and services.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Monitored competitor activities in order to stay ahead of the competition.
- Acted as main point of contact in matters relating to client concerns and needs.
- Collaborated with marketing teams to develop targeted campaigns for account acquisition and growth.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Ensured compliance with industry regulations when dealing with clients.
- Led cross-functional teams to address complex client needs, ensuring cohesive effort and solutions.
Education
Bachelor's degree - Medical Laboratory Technology
Farmingdale State College
Farmingdale, NY08.2011
Associates degree - Liberal Arts and Sciences
Nassau Community College
Garden City, NY01.2006
High School Diploma -
Kellenberg Memorial High School
Uniondale, NY01.2002
Skills
- CRM
- SAP
- Microsoft Word
- Excel
- PowerPoint
- Scheduling
- Workflow optimization
- Employee training
- Organizational skills
- Clear oral/written communication
- Senior leadership support
Employment Objective
A dedicated, service-focused professional seeking to obtain a rewarding position within a well-established organization allowing me to showcase my strength while providing outstanding service.
Timeline
Office Manager
Three Cousins Services INC.
11.2017 - 01.2023
Quality Control Coordinator
Pall Corporation
09.2016 - 09.2017
Account Manager
Pall Corporation
01.2011 - 09.2016
Bachelor's degree - Medical Laboratory Technology
Farmingdale State College
Associates degree - Liberal Arts and Sciences
Nassau Community College
High School Diploma -
Kellenberg Memorial High School