- Rock Climbing
- Hiking
- Camping
- Adventure Travel
- Crafting and DIY Projects
- Mindfulness Practices
- I enjoy helping others and giving back to the community
- Participating in local clean-up initiatives
Nicole Koskinas
Matthews
Summary
Developed skills in fast-paced sales environment, focusing on customer relationship management and persuasive communication. Excels in understanding customer needs and delivering tailored solutions. Seeking to transition into new field, leveraging strong interpersonal and problem-solving abilities to achieve impactful results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Representative
Vector Marketing Company
05.2025 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Order Taker
Chick-fil-A
06.2022 - 02.2024
- Welcomed customers and provided quick and attentive service.
- Effectively communicated with customers to clarify order details and ensure the highest level of satisfaction during their ordering experience.
- Accurately performed cash register operations to process and receive payments and issue change.
- Warmly greeted and welcomed customers to establishment before requesting food order.
- Demonstrated excellent multitasking skills under pressure; preparing drinks and desserts while efficiently processing orders.
- Refilled drinks, cleaned up spills and handled special requests between guest orders.
- Developed a strong knowledge of product offerings to confidently answer customer inquiries and provide recommendations when needed.
- Checked outgoing orders for accuracy before delivery.
- Relayed additional meal requirements, dietary restrictions, allergies and special requests to kitchen staff clearly and accurately.
- Restocked bags, cups, lids, sauces and other counter supplies.
Education
Bachelor of Science - Finance
Western Carolina University
Cullowhee, NC05-2028
Skills
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Product and service knowledge
- Sales presentations
- Complex Problem-solving
- Sales closing
- Sales development
Accomplishments
- Currently ranked #131 in the nation for the All-American Scholarship.
- Started with a network of only 30 people and developed it into a network of 380 people.
- I have received a President's Club Letter.
Certification
- Certified Expert in Excel.
- Certified Associate in Powerpoint.
- Certified Associate in Microsoft Word.
- Certified Microsoft Office Specialist - Associate.
- Certified Professional in Adobe Illustrator
- Certified Professional in Photoshop
- Certified Professional in Visual Design
Interests
Timeline
Sales Representative
Vector Marketing Company
05.2025 - Current
Order Taker
Chick-fil-A
06.2022 - 02.2024
Bachelor of Science - Finance
Western Carolina University
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