Nicole Joyner
Cannon Pharmacy
Landis
21
years of professional experience
Dynamic Certified Pharmacy Technician with proven expertise at Atrium Healthcare in medication dispensing and insurance billing. Recognized for enhancing patient care through meticulous attention to detail and effective problem-solving. Committed to optimizing workflow and maintaining compliance with HIPAA regulations, ensuring exceptional service delivery and patient confidentiality.
Work History
Certified Pharmacy Technician
2 Years 9 MonthsCertified Pharmacy Technician
7 Months- Processed prescription orders accurately and efficiently to ensure timely patient care.
- Assisted pharmacists in preparing medications, maintaining compliance with safety standards.
- Managed inventory levels, ensuring availability of essential pharmaceuticals and supplies.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Maintained clean and organized workstations to uphold pharmacy standards and procedures.
- Collaborated with team members to improve workflow efficiency and enhance service delivery.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
Certified Pharmacy Technician
4 Years 3 Months- Processed prescription orders accurately and efficiently to ensure timely patient care.
- Assisted pharmacists in preparing medications, maintaining compliance with safety standards.
- Managed inventory levels, ensuring availability of essential pharmaceuticals and supplies.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Maintained clean and organized workstations to uphold pharmacy standards and procedures.
- Collaborated with team members to improve workflow efficiency and enhance service delivery.
- Implemented best practices for medication storage and handling, reducing the risk of errors.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Office Assistant
4 Years 2 Months- Supported daily office operations by managing incoming correspondence and routing to appropriate departments.
- Assisted in inventory management by tracking stock levels and maintaining organized storage areas.
- Collaborated with team members to ensure timely completion of administrative tasks, enhancing overall efficiency.
- Utilized point-of-sale systems to process transactions accurately and efficiently, ensuring customer satisfaction.
- Trained new hires on office procedures and company policies, fostering a knowledgeable workforce.
Pharmacy Technician
5 Years 3 Months- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels, ensuring timely restocking of pharmaceutical supplies.
- Operated pharmacy software to process prescriptions and manage patient records.
- Educated patients on medication usage and potential side effects effectively.
Cashier
2 Years 3 Months- Processed customer transactions efficiently and accurately at point of sale.
- Assisted customers with inquiries and resolved issues to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to ensure operational efficiency.
- Managed cash register, ensuring accurate cash handling and balancing at shift end.
Cashier
6 Months- Processed customer transactions efficiently and accurately at point of sale.
- Assisted customers with inquiries and resolved issues to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to ensure operational efficiency.
- Managed cash register, ensuring accurate cash handling and balancing at shift end.
- Collaborated with team members to optimize workflow during peak hours.
- Implemented upselling techniques to increase average transaction value effectively.
- Trained new cashiers on company policies, procedures, and customer service standards.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associates in Education
Skills
Data entry
Attention to detail
Problem-solving skills
Customer service
Insurance billing
HIPAA regulations
Medication dispensing
Filling prescriptions
Manual and automated medication dispensing
Workflow optimization
Pharmacist support
Prescription interpretation
Pharmacy and customer records management
Patient confidentiality
Timeline
Certified Pharmacy Technician
Cannon Pharmacy
11.2023 - CurrentRead More
Certified Pharmacy Technician
Atrium Healthcare
04.2023 - 11.2023Read More
Certified Pharmacy Technician
Cannon Pharmacy
01.2019 - 04.2023Read More
Office Assistant
Food Lion
11.2014 - 01.2019Read More
Pharmacy Technician
Connextions
03.2009 - 06.2014Read More
Cashier
Rushco
03.2007 - 06.2009Read More
Cashier
Wilco
12.2005 - 06.2006Read More
RCCC
Associates in Education
Read More