Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Jones

Greensboro,NC

Summary

Dynamic professional with extensive experience in customer service and a proven track record in accounts receivable management. Skilled in financial accuracy and clear communication, I excel in resolving discrepancies and enhancing operational efficiency. Committed to maintaining high standards of service and safety, I bring strong time management and problem-solving abilities to every role.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. I am proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

11
11
years of professional experience

Work History

Bus Driver

Guilford County School System
08.2023 - 04.2024
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Conducted pre-trip inspections of bus for safe operation.
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record.
  • Acted calmly, productively and professionally under pressure for helpful emergency response.
  • Transported approximately 180-200 school aged children daily

Accounts Receivable Specialist

Labcorp
09.2019 - 06.2023
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Ensured aged Accounts were handled according to Standard Operating Procedure
  • Adjusted approximately 80-100 accounts per shift

Customer Service Representative Team Lead

Conduit Global
01.2016 - 08.2019
  • Built positive rapport and relationships for high levels of customer satisfaction.
  • Supervised large teams with guidance, support and direction for high-quality customer care.
  • Coached and mentored service representatives to deliver polite, professional customer interactions.
  • Monitored customer service calls to verify representatives' adherence to service standards and best practices.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Handled approximately 20-40 escalated calls per shift

Administrative Assistant

Kneaded Energy Professional Massage
03.2013 - 10.2015
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Managed filing system, entered data and completed other clerical tasks.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

Education

High School Diploma -

Eastern Guilford High School
Gibsonville, NC
06.2008

Skills

  • Bus maintenance

  • Commercial driving

  • Transporting students

  • Emergency procedures

  • Pre-trip inspections

  • DOT regulations

  • Time management

  • Clear communication

  • Safety practices

Timeline

Bus Driver

Guilford County School System
08.2023 - 04.2024

Accounts Receivable Specialist

Labcorp
09.2019 - 06.2023

Customer Service Representative Team Lead

Conduit Global
01.2016 - 08.2019

Administrative Assistant

Kneaded Energy Professional Massage
03.2013 - 10.2015

High School Diploma -

Eastern Guilford High School

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Nicole Jones