Attra Harvey
Durham
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Patient Care Technician
Mission Hospital Regional Medical Center
05.2025 - Current
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Patient Care Technician
Johnston-Willis Hospital
02.2025 - 05.2025
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
CNA
Central State Hospital
02.2024 - 04.2025
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Demonstrated proper use of medical equipment, such as bandages and dressings.
- Performed routine cleaning duties in the wound care center as needed.
- Assisted with patient preparation prior to EKG testing such as changing into hospital gowns and connecting electrodes to the patient's chest area.
CNA
Gale Healthcare
02.2020 - 04.2025
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
CNA
Capefear valley hospital
01.2022 - 04.2023
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Assisted in the preparation of operating rooms for trauma related procedures.
- Provided emotional support and comfort to patients, families, and caregivers during traumatic events.
- Maintained a safe environment for all trauma victims by adhering to safety protocols.
- Documented patient care services by charting in electronic medical records.
CNA
Maine General Hospital
09.2021 - 01.2022
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Worked closely with nurses to provide assistance during emergency situations involving heart problems.
- Monitored patients' blood pressure and heart rates before, during and after procedures.
- Conducted assessments of patients' skin integrity to identify any potential issues.
- Performed routine cleaning duties in the wound care center as needed.
- Prepared supplies for wound treatment procedures according to established protocols.
CNA
United Healthcare
02.2016 - 08.2021
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Monitored food intake and output as directed by nursing staff.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
Education
Information Technology
Fayetteville Technical Community College
Fayetteville, NC12-2026
Skills
- Customer Communication
- Basic Life Support
- Vital Signs Monitoring
- Quality Assurancu
- Quick Problem Solver
- Inbound and Outbound Calling
- Data Collection
- Paperwork Processing
- Information Security
- Appointment Scheduling
- Complaint Resolution
- Positive and Professional
- Adaptive Team Player
- Microsoft Office Suite
- Microsoft PowerPoint
- Clerical Support
- Customer Education
- Administrative Support
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Basic life support
- Infection control standards
- Catheter care
- Blood glucose monitoring
- ADL support
- Specimen collection
- Infection control
- Feeding assistance
- Patient positioning
- EKG interpretation
- Mobility assistance
Education and Training
true
Timeline
Patient Care Technician
Mission Hospital Regional Medical Center
05.2025 - Current
Patient Care Technician
Johnston-Willis Hospital
02.2025 - 05.2025
CNA
Central State Hospital
02.2024 - 04.2025
CNA
Capefear valley hospital
01.2022 - 04.2023
CNA
Maine General Hospital
09.2021 - 01.2022
CNA
Gale Healthcare
02.2020 - 04.2025
CNA
United Healthcare
02.2016 - 08.2021
Information Technology
Fayetteville Technical Community College
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