Nicole Garcia

• Provide exceptional customer service to the public, with empathy and professionalism. Answer inquiries and direct individuals to appropriate resources.
• Manage case files and legal documents to ensure compliance with state regulations.
• Process court filings and maintained accurate records in electronic management systems.
• Maintain confidentiality by adhering to strict privacy guidelines when handling sensitive information.
• Reschedule hearings and send out notices that are granted by the Judge.
• Developed training materials for new clerks.

In 2023, I first started in Public Information, then five months later I transferred to the Expunction Department. In January 2026, I transferred back to Public Information, with in addition to assisting the Expunction Department. In my current role, the only matters I assist the Expunction Department with are explaining the filing process, checking the status of currently filed expunctions, and providing information pertaining to cases that are automatically expunged- with following confidential procedures.

When I was an Expunction Clerk I processed expunction petitions, managed confidential court records, and updated records in state database, Odyssey. Sent notices to all state and local agencies involved. Assisted and walked-through multiple Assistant Clerks of other counties how to process partial expunctions.

• Interface with all aspects of the company as the customer advocate.
• Provide clear and feedback to management on customer experience.
• Manage Technology both customer-facing and internal. This includes Welsh Technologies, Social Media post, building coupons, and sending out email blasts in Klaviyo.
• Focus on improving sales and profitability for the Helm and Retail-Web.
• Purchase and store Helm Inventory and Office Supplies; such as Carolina Kettle, Big Spoon, Lumi Juice, French Broad Chocolates, Asheville Tea Company, BlueCorn, Espresso Parts, Aardvark Screen Printing, AlphaGraphics, Staples, and Kennedy Office Supply.
• Main point of contact for scheduling event planning and execution.
• Supports Production, Sales, and Marketing Team.
• Manages incoming calls.
• Enter Amazon orders in SPS Commerce and our internal system.
• Enter Wholesale and Retail coffee orders.
• Generate sales leads and communicate properly.
• Identify and access customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust accounts with open and interactive communication.
• Handle customer complaints, provide appropriate solutions, and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow customer procedures, guidelines, and polices.
• Complete opening and closing tasks.
• Assist with keeping the facility in compliance with all regulatory requirements and documentation.
• Assist with company projects and research as assigned.
• Complete additional tasks assigned by management.
• Create and update SOPs for my department.

Specific Executive Support Tasks - Assisting Larry:

• Wholefoods Par Levels - Ensure identified foods are in stock and ordered as needed.
• Ensure food is plated and covered daily by 12PM from the available supply, either placed either in Helm or Office.
• Smoothies are made by 12PM 1-2 Quarts Monday, Wednesday, and Friday of each week.
• On occasion, order food for evening business meetings and set tables as part of closing tasks.
• Daily Check-ins via face-to-face or phone between 12-1PM with Larry Larson.
• Led customer service team to enhance service quality and satisfaction levels.

• Acted with integrity, honesty, and knowledge that promote the culture, values and mission of Starbucks.
• Maintained a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team.
• Anticipated customer and store needs by constantly evaluating the environment and customers for cues.
• Communicated information to the manager so that the team can respond as necessary to create the Third Place environment during each shift.
• Assisted with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Provided feedback to the store manager on partner performance during shift.
• Contributes to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• Created a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
• Delivered legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
• Developed positive relationships with the shift team by understanding and addressing individual motivation, need and concerns.
• Organized opening and closing duties as assigned.
• Followed Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Followed all cash management and cash register policies and ensures proper cash management practices are followed by the shift team.
• Followed up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
• Maintained a regular and consistent attendance and punctuality.
• Provided quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Followed health, safety, and sanitation guidelines for all products.

• Smiled, greeted, and thanked customers with a positive attitude.
• Stood for long periods of time while checking out customers quickly and accurately.
• Handled my till safely and with accuracy.
• Kept my area clean and presentable.
• Answered customer questions and helped them with their needs.
• Was available to assist associates and other departments across the store as needed.
• Zoned all merchandise in and near my area when there was down time.

• Exhibited a cheerful and helpful manner while greeting guests and preparing their orders.
• Demonstrated a complete understanding of menu items and explained them to guests accurately.
• Used a Point of Sale system to record the order and compute the amount of the bill. Collected payment from guests and made change.
• Performed Cash-In Procedure- accounting for all forms of money, bread, etc., during the shift.
• Deposited weekly sales to the BB&T across the street.
• Prepared food neatly, according to formula, and in a timely manner.
• Checked products in sandwich unit area and restocked items to ensure a sufficient supply throughout the shift.
• Understood and adhered proper food handling, safety and sanitation standards during food preparation, service and clean up.
• Cleaned and maintained all areas of the restaurant to promote a clean image and meet standards.