Nicole Coleman
Dunn
Summary
Dynamic Certified Medical Assistant with extensive experience at Cape Fear Valley Medical Center, excelling in patient care and clinical documentation. Proven ability to enhance clinic efficiency through effective patient scheduling and inventory management. Skilled in HIPAA compliance and conflict resolution, ensuring a seamless and compassionate healthcare experience. I have a proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Cape Fear Valley Medical Center
10.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
Procedure Coordinator
Neurology And Pain Management Center
11.2017 - 10.2021
- Streamlined procedural processes by identifying areas for improvement and implementing necessary changes.
- Spearheaded initiatives aimed at improving overall procedural efficiency while keeping costs low.
- Maintained up-to-date knowledge of industry best practices, incorporating relevant information into company procedures when appropriate.
- Championed quality control efforts that resulted in a significant reduction in errors throughout the procedural process chain.
- Implemented standardized operating procedures, leading to increased consistency in workflow execution.
- Ensured compliance with regulatory requirements through careful monitoring of all procedural activities within the organization.
- Managed schedules and deadlines for multiple projects, ensuring timely completion and high-quality outcomes.
- Followed up with patients to reschedule missed appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
Certified Medical Assistant
Neurology And Pain Management Center
03.2014 - 10.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
EMT-Basic
Johnston Ambulance Service
10.2014 - 09.2016
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Evaluated patient histories to assess and prioritize levels of care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Assessed medical conditions of patients in pre-hospital settings.
- Transported patients to medical facilities and provided transportation to follow-up appointments.
- Delivered emotional support to patients and families.
- Trained new EMTs on proper protocols and procedures.
Education
No Degree - Emergency Medicine
Johnston Community College
Smithfield, NC04-2011
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Patient care
- Clinical documentation
- Medication administration
- Electronic health records
- Patient documentation
- Patient assessments
- Inventory and supply management
- Inventory management
- Conflict resolution
- Problem-solving
- Time management
- Multitasking and organization
- Basic life support
- Patient education
- Safety compliance
- Telephone etiquette
- Schedule coordination
- Workflow organization
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Certified Medical Assistant
Cape Fear Valley Medical Center
10.2021 - Current
Procedure Coordinator
Neurology And Pain Management Center
11.2017 - 10.2021
EMT-Basic
Johnston Ambulance Service
10.2014 - 09.2016
Certified Medical Assistant
Neurology And Pain Management Center
03.2014 - 10.2021
No Degree - Emergency Medicine
Johnston Community College
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