Nicole Brooks
Pittsboro
Summary
Experienced with patient registration, insurance verification, and handling medical records. Utilizes strong communication and interpersonal skills to effectively assist patients and collaborate with healthcare teams. Knowledge of healthcare regulations and proficient in maintaining accuracy and confidentiality in all patient interactions.
Overview
14
14
years of professional experience
Work History
Residential House Cleaner
Myself
Pittsboro, NC
07.2022 - Current
- Developed and implemented efficient cleaning schedules to ensure timely project completion.
- Utilized environmentally friendly cleaning products to enhance client satisfaction and promote sustainability.
- Trained and mentored new cleaners on best practices and safety protocols.
- Conducted thorough inspections of cleaned areas to maintain high-quality standards consistently.
Patient Care Coordinator
Lifebridge Health
Lutherville, MD
08.2018 - 03.2020
- Coordinated patient scheduling and appointment management, ensuring optimal workflow efficiency.
- Facilitated communication between patients and healthcare provider to enhance care delivery.
- Streamlined referral processes, reducing patient wait times for specialist consultations.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Implemented electronic health record updates, maintaining accuracy of patient information.
- Developed patient education materials to improve understanding of treatment plans and procedures.
- Assured compliance with healthcare regulations and protocols in patient interactions.
Patient Service Representative
MedStar Health
Perry Hall, MD
01.2015 - 08.2018
- Managed patient registration and appointment scheduling to enhance operational efficiency.
- Facilitated communication between patients and healthcare providers to ensure timely care delivery.
- Resolved patient inquiries and concerns, fostering positive relationships and satisfaction.
- Coordinated insurance verification processes, ensuring accuracy and compliance with policies.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Used [Software] to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
Referral Coordinator
Gilchrist Hospice
Hunt Valley, MD
01.2012 - 01.2015
- Coordinated patient referrals to ensure timely access to hospice services.
- Collaborated with healthcare teams to streamline communication and improve referral processes.
- Managed electronic health records to maintain accurate patient information and referral tracking.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
Education
High School Diploma -
External Diploma
Baltimore, MDSkills
- Deep cleaning expertise
- Cleaning bathrooms
- Flexible scheduling
- Surface disinfection
Timeline
Residential House Cleaner
Myself
07.2022 - Current
Patient Care Coordinator
Lifebridge Health
08.2018 - 03.2020
Patient Service Representative
MedStar Health
01.2015 - 08.2018
Referral Coordinator
Gilchrist Hospice
01.2012 - 01.2015
High School Diploma -
External Diploma