Nicole Briggs
Raleigh
Summary
Comprehensive understanding of bottom line and profit margins.
Responsible for all aspects of payroll
Teach, coached and inspired dozens others to learn and advance within the company.
Overview
1
1
Certification
Work History
Research/Escalations Supervisor
Millenia, Raleigh, NC
Raleigh, NC
01.2020
- Responsible for handling disputes with patients regarding their medical statements
- Accountable for accepting payments for medical bills
General Manager
Pharaohs, Raleigh, NC
Raleigh, NC
07.2019
- Responsible for managing catering events
- Entrusted to handle paying the bills and making deposits
- Accountable for day-to-day operations from scheduling employees’ time and management to running the register
Assistance Manager
Jersey Mikes, Raleigh, NC
Raleigh, NC
- 02.2026
- Directed daily food preparation for high-volume shifts, including slicing deli meats to precision and managing grill operations to meet strict brand quality standards
- Spearheaded morning opening procedures by prepping fresh produce and baking bread daily, ensuring 100% product readiness for the start of business.
- Managed the full lifecycle of catering orders from initial intake to final pickup, ensuring all large-scale orders were prepared accurately and delivered on schedule.
- Monitored and adjusted daily labor hours to meet performance targets and controllable cost goals, maintaining high service standards during peak periods
- Executed closing procedures with full accountability for cash management, including balancing registers, auditing daily receipts, and securing funds for end-of-night deposits.
- Oversaw shift operations and guided team members in food safety, sanitation protocols, and customer service excellence to maintain a high-performing work environment.
- Maintained a clean and sanitized workspace in strict accordance with health department regulations and company safety standards.
- Acted as the primary point of contact for customer inquiries and complaints, providing professional resolutions to ensure a positive guest experience.
Education
Associate's degree - Criminal Justice
ITT Tech
Cary, NC01-2013
High School Diploma - undefined
Robert E. Lee High School
Springfield, VA01-1999
Skills
Profit and loss statement
Lowered attrition through Team building
Coordinated outside events for thousands
Directly managed 30 employees
Certification
Prepared and taught employees through example to pass the State safe serve certifications.
Timeline
Research/Escalations Supervisor
Millenia, Raleigh, NC
01.2020
General Manager
Pharaohs, Raleigh, NC
07.2019
Assistance Manager
Jersey Mikes, Raleigh, NC
- 02.2026
Associate's degree - Criminal Justice
ITT Tech
High School Diploma - undefined
Robert E. Lee High School