Nicole Barnes
Cullowhee
Summary
Dynamic and detail-oriented professional with extensive experience as a Receptionist at Kidzcare Pediatrics. Proven ability in managing multiple phone lines and scheduling appointments while delivering exceptional customer service. Skilled in data entry and organization, enhancing patient flow and ensuring accurate record-keeping. Committed to creating a welcoming environment for all clients.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
10
10
years of professional experience
Work History
Receptionist
Jackson County Department of Social Services
Sylva, NC
03.2025 - Current
Assisted clients with paperwork processing. Managed phone inquiries. Handled document faxing. Provided a welcoming presence in the community.
Receptionist
Kidzcarepediatrics
Sylva, NC
06.2022 - 06.2023
- Greeted and directed patients and visitors, ensuring a welcoming environment.
- Managed multiple phone lines, scheduling appointments, and addressing inquiries promptly.
- Maintained accurate patient records using electronic health record systems.
- Assisted in processing insurance claims, verifying coverage for patients efficiently.
Registration Representative
HCA Healthcare: Methodist Hospital
Highlands, NC
02.2016 - 03.2021
- Processed patient registrations efficiently, ensuring accurate data entry in electronic health record systems.
- Verified insurance information, facilitating seamless billing and reducing claim discrepancies.
- Assisted patients with inquiries, providing exceptional customer service and support during registration processes.
- Collaborated with clinical staff to streamline the check-in process, enhancing overall patient flow.
Education
No Degree - Child Development
Southwestern Community College
Sylva, NCSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Office administration
- Mail handling
- Clerical support
- Mail distribution
Timeline
Receptionist
Jackson County Department of Social Services
03.2025 - Current
Receptionist
Kidzcarepediatrics
06.2022 - 06.2023
Registration Representative
HCA Healthcare: Methodist Hospital
02.2016 - 03.2021
No Degree - Child Development
Southwestern Community College