Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nicole Ballard

Wilmington

Summary

Dynamic Branch Rental Manager at Enterprise Mobility with proven expertise in staff training and development and driving revenue growth through strategic sales initiatives. I am bilingual in Spanish and English, I excel in relationship building and conflict resolution while also fostering a high-performing team that consistently exceeds goals and enhances customer loyalty.

Overview

12
12
years of professional experience

Work History

Branch Rental Manager

Enterprise Mobility
01.2019 - 12.2025
  • Oversaw daily branch operations, ensuring adherence to company policies and procedures.
  • Managed team performance through coaching, training, and setting clear productivity and sales goals.
  • Established relationships with local businesses and clients to drive rental growth, operating profit, and customer loyalty.
  • Analyzed market trends to optimize fleet management and pricing strategies.
  • Achieved revenue growth with targeted marketing strategies and excellent customer service.
  • Implemented efficient scheduling strategies for team members to ensure adequate staffing levels during peak rental periods and minimize overtime costs.

Trainer/Bartender

Buffalo Wild Wings
09.2013 - 01.2019
  • Facilitated training sessions for new staff, enhancing onboarding experience, and knowledge retention.
  • Developed instructional materials to streamline training processes and improve employee performance.
  • Conducted assessments to evaluate trainee progress and identify areas for improvement.
  • Mentored junior trainers, fostering a collaborative environment and sharing best practices.

Education

Bachelor of Science - Business Economics

SUNY At Oneonta, NY
Oneonta
12-2017

Bachelor of Arts - Liberal Arts And Sciences

Dutchess Community College
Poughkeepsie, NY
12-2015

Skills

  • Staff training and development
  • Sales strategy development
  • Customer service
  • Bilingual - Spanish and English
  • Relationship building
  • Conflict resolution
  • Strong leadership qualities
  • Organizational skills
  • Situational adaptability

Accomplishments

  • Founded the Management Club March 2015 at SUNY Oneonta College
  • Co-Chairman Spokesperson on the "She Leads" Women's Employee Resource Group for Women in Business Empowerment

Timeline

Branch Rental Manager

Enterprise Mobility
01.2019 - 12.2025

Trainer/Bartender

Buffalo Wild Wings
09.2013 - 01.2019

Bachelor of Science - Business Economics

SUNY At Oneonta, NY

Bachelor of Arts - Liberal Arts And Sciences

Dutchess Community College
Nicole Ballard