Nicole Ballard
Wilmington
Summary
Dynamic Branch Rental Manager at Enterprise Mobility with proven expertise in staff training and development and driving revenue growth through strategic sales initiatives. I am bilingual in Spanish and English, I excel in relationship building and conflict resolution while also fostering a high-performing team that consistently exceeds goals and enhances customer loyalty.
Overview
12
12
years of professional experience
Work History
Branch Rental Manager
Enterprise Mobility
01.2019 - 12.2025
- Oversaw daily branch operations, ensuring adherence to company policies and procedures.
- Managed team performance through coaching, training, and setting clear productivity and sales goals.
- Established relationships with local businesses and clients to drive rental growth, operating profit, and customer loyalty.
- Analyzed market trends to optimize fleet management and pricing strategies.
- Achieved revenue growth with targeted marketing strategies and excellent customer service.
- Implemented efficient scheduling strategies for team members to ensure adequate staffing levels during peak rental periods and minimize overtime costs.
Trainer/Bartender
Buffalo Wild Wings
09.2013 - 01.2019
- Facilitated training sessions for new staff, enhancing onboarding experience, and knowledge retention.
- Developed instructional materials to streamline training processes and improve employee performance.
- Conducted assessments to evaluate trainee progress and identify areas for improvement.
- Mentored junior trainers, fostering a collaborative environment and sharing best practices.
Education
Bachelor of Science - Business Economics
SUNY At Oneonta, NY
Oneonta12-2017
Bachelor of Arts - Liberal Arts And Sciences
Dutchess Community College
Poughkeepsie, NY12-2015
Skills
- Staff training and development
- Sales strategy development
- Customer service
- Bilingual - Spanish and English
- Relationship building
- Conflict resolution
- Strong leadership qualities
- Organizational skills
- Situational adaptability
Accomplishments
- Founded the Management Club March 2015 at SUNY Oneonta College
- Co-Chairman Spokesperson on the "She Leads" Women's Employee Resource Group for Women in Business Empowerment
Timeline
Branch Rental Manager
Enterprise Mobility
01.2019 - 12.2025
Trainer/Bartender
Buffalo Wild Wings
09.2013 - 01.2019
Bachelor of Science - Business Economics
SUNY At Oneonta, NY
Bachelor of Arts - Liberal Arts And Sciences
Dutchess Community College