Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nicolas Pirela

Charlotte

Summary

Dynamic professional with extensive experience at Walmart, excelling in customer service and team management. Proven track record in enhancing operational efficiency and fostering strong client relationships. Skilled in training and mentoring staff, while adept at cash handling and problem-solving. Committed to driving sales growth and maintaining high customer satisfaction.

Overview

7
7
years of professional experience

Work History

Front End Coach

Walmart
08.2019 - Current
  • Assisted in the recruitment and onboarding of new front end team members, helping to create a cohesive and highly skilled group of professionals.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Enabled seamless transitions between designers and developers by establishing efficient handoff procedures using company given resources.
  • Streamlined front end development processes, resulting in faster project completion times and higher quality outcomes.
  • Contributed to a positive team environment through active participation in company culture initiatives, including workshops or internal training sessions.
  • Integrated APIs into front end applications to display dynamic data from backend services seamlessly.
  • Provided thorough documentation of front end data base for future reference by fellow developers or external collaborators.
  • Stayed current on industry trends and emerging technologies, applying this knowledge to improve development processes and recommend innovative solutions for clients.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Maintained high levels of customer satisfaction through clear communication channels between clients and the development team during the project life cycle.
  • Accurately managing the book keeping and money management.
  • Following up with operations daily to maintain compliance with the state and federal governments.

Assistant Manager of Sales

T-Mobile
02.2019 - 04.2021
  • Enhanced customer experience by resolving any issues promptly and ensuring complete satisfaction throughout the entire sales process.
  • Boosted sales revenue by identifying potential clients and presenting tailored solutions to their needs.
  • Established strong relationships with key clients, securing repeat business and fostering long-term partnerships.
  • Conducted regular performance reviews with team members, identifying areas for improvement and guiding them towards professional development opportunities.
  • Managed a team of sales representatives, providing training and guidance for successful sales strategies.
  • Organized product demonstrations for prospective clients, showcasing features and benefits as part of persuasive sales pitches.
  • Monitored inventory levels closely, coordinating with procurement department to prevent product shortages during peak demand periods.
  • Supported staff with training, guidance and confident leadership.
  • Developed targeted marketing campaigns that generated new leads and contributed to overall sales growth.
  • Maintained open lines of communication between management, staff, and clients to ensure seamless service delivery.
  • Set individual and team sales targets, motivating staff to achieve top performance levels consistently.
  • Assisted in the recruitment process for new sales team members, identifying top candidates with strong potential for success within the company.

Education

Business Administration And Management

Lodi High School
Lodi, NJ
06-2017

Skills

  • Customer service
  • Problem-solving skills
  • Time management
  • Listening skills
  • Cash counting
  • Hospitality services
  • Cash handling
  • Relationship building and management
  • Training and mentoring
  • Administrative skills
  • Cash register operation
  • Staff management
  • Operations
  • Fraud prevention
  • Order management
  • Fluent in Spnish and English
  • Teamwork and collaboration
  • Multitasking Abilities
  • Reliability

Languages

Spanish
Native or Bilingual

Timeline

Front End Coach

Walmart
08.2019 - Current

Assistant Manager of Sales

T-Mobile
02.2019 - 04.2021

Business Administration And Management

Lodi High School

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Nicolas Pirela