Nicolas Morales
Homeland Security
Wilmington
Summary
Dedicated and trained security professional with a Bachelor's degree in Homeland Security and certification in Executive Protection. Proven experience safeguarding high-net-worth individuals and multi-million-dollar families in Tampa, Florida, by implementing comprehensive security strategies. Skilled in risk assessment, threat mitigation, and secure transportation protocols to ensure the safety of clients, personnel, and assets both in transit and stationary. Adept at maintaining discretion, situational awareness, and rapid response in high-pressure environments.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
15
15
Certifications
Work History
Lead Bartender
Southern Nights Tampa
Tampa
2019.01 - 2023.06
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Closed out cash register and prepared cashier report at close of business.
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
Head of Student Affairs
Beauty & Health Institute
Tampa
2022.08 - 2023.03
- Enhanced student engagement by implementing innovative programs and events tailored to their interests and needs.
- Collaborated with various departments to create comprehensive support services for all students.
- Established partnerships with external organizations to expand access to resources and opportunities for students.
- Supported student success by overseeing academic advising services and providing guidance on policies related to academic progress
- Advocated for student interests at institutional meetings, representing their voices in key decision-making processes.
- Coordinated large-scale campus events such as orientation programs, graduation ceremonies, and speaker series that enriched the college experience of all attendees.
- Guided policy development related to student conduct codes in order to maintain a safe learning environment conducive to academic achievement.
Executive Protection Specialist
ESS Global
Tarpon Springs
2021.11 - 2022.08
- Worked with local, state and government agencies regarding company security matters.
- Evaluated potential vulnerabilities in client residences and workplaces by performing thorough security audits and making recommendations for improvements.
- Maintained high operational readiness levels by organizing regular training sessions for Executive Protection team members.
- Collaborated effectively with other security professionals to provide comprehensive protection for clients during large-scale events.
- Developed strong relationships with local businesses and community leaders to foster a cooperative environment in support of client safety.
- Enhanced team efficiency by developing streamlined communication protocols for Executive Protection operations.
Assistant General Manager (AGM)
Goldfish Swim School
Atlanta
2017.05 - 2019.01
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
Selling Specialist/Assistant Visual Manager
Dillards
Atlanta
2016.04 - 2018.05
- Generated brand awareness and created positive product impressions to increase sales.
- Implemented creative marketing strategies in collaboration with the team that resulted in increased foot traffic within the store premises, leading to higher revenue generation opportunities.
- Handled escalated customer complaints diplomatically, resolving issues amicably while reinforcing the company's commitment to exceptional service standards.
- Managed time wisely during peak periods for seamless customer assistance without compromising quality service delivery.
- Boosted sales performance by implementing innovative selling techniques and providing excellent customer service.
- Demonstrated adaptability by quickly embracing new technology tools introduced by the company which enhanced efficiency levels across various tasks such as payment processing, inventory updates, and customer relationship management.
Education
Bachelor's - Homeland Security (Minor in Terrorism and Critical Infrastructure)
University of Maryland Global Campus
2023.10 - 2025.03
Career Training - Executive Protection
ESS Global Corp
Tarpon Springs, FL 2021.11 - 2021.12
High School Diploma -
Tarpon Springs High School
Tarpon Springs, FL 2014.02 - 2017.04
Skills
- Customer Service
- Effective Time Management
- Ability to Multitask
- Decision Making
- Leadership
- Adaptability
- Ability to Work Under Pressure
- Ability to Work in a Team
- Communication Skills
- Highly organized and efficient
Certification
Executive Protection Certification, ESS Global
Timeline
Bachelor's - Homeland Security (Minor in Terrorism and Critical Infrastructure)
University of Maryland Global Campus
2023.10 - 2025.03
Head of Student Affairs
Beauty & Health Institute
2022.08 - 2023.03
Executive Protection Specialist
ESS Global
2021.11 - 2022.08
Career Training - Executive Protection
ESS Global Corp
2021.11 - 2021.12
Lead Bartender
Southern Nights Tampa
2019.01 - 2023.06
Assistant General Manager (AGM)
Goldfish Swim School
2017.05 - 2019.01
Selling Specialist/Assistant Visual Manager
Dillards
2016.04 - 2018.05
High School Diploma -
Tarpon Springs High School
2014.02 - 2017.04