Nicola Squires
Southern Pines
Summary
Experienced with small business management, focusing on operational efficiency, customer satisfaction, and team leadership. Utilizes strategic planning and resource management to ensure business growth and sustainability. Track record of fostering collaborative environments and delivering consistent results.
Overview
16
16
years of professional experience
Work History
Airbnb Host and Manager
Self Employed Services
12.2020 - Current
- Managed guest communications, ensuring prompt responses and high satisfaction rates.
- Developed comprehensive house rules and guidelines to enhance guest experiences.
- Streamlined check-in and check-out processes for increased operational efficiency.
- Implemented quality control measures to maintain property standards and cleanliness.
- Analyzed guest feedback to identify improvement areas for property enhancement.
- Coordinated maintenance requests, fostering positive relationships with service providers.
- Curated local recommendations and resources to enrich guests' stays.
- Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
- Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
- Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
Coffee Shop Owner
High Octane
09.2017 - Current
- Developed and implemented efficient operational procedures to enhance customer service and streamline workflow.
- Managed inventory control systems to optimize stock levels and reduce waste.
- Trained and mentored staff on coffee preparation techniques and customer engagement strategies.
- Analyzed sales data to identify trends, adjust product offerings, and improve profitability.
- Cultivated relationships with suppliers to ensure quality ingredients and negotiate favorable terms.
- Oversaw daily financial transactions, ensuring accuracy in cash handling and reporting practices.
- Designed promotional campaigns to attract new customers and increase brand visibility within the community.
- Established a positive workplace culture through effective communication and team-building initiatives.
- Reduced waste by closely monitoring inventory levels and implementing a more effective ordering system.
- Boosted sales with innovative marketing strategies, including social media campaigns and local partnerships.
- Introduced loyalty programs to reward repeat customers and encourage brand loyalty.
- Hosted successful events like live music nights or poetry readings to attract new customers and strengthen community ties.
- Collaborated with local artists to showcase artwork in the coffee shop, fostering community engagement.
- Maintained a clean, safe, and inviting atmosphere for customers to enjoy their coffee experience.
- Optimized store layout for improved customer flow, creating a comfortable space that encouraged patrons to linger longer.
- Developed strong relationships with vendors for consistent quality control of products served at the coffee shop.
- Increased customer satisfaction by implementing new menu items based on feedback and market trends.
- Managed financial aspects of the business, including budgeting, payroll processing, and tax compliance.
- Conducted regular maintenance checks on equipment to ensure optimal functionality, reducing downtime due to malfunctions.
- Enhanced the overall aesthetic of the coffee shop, resulting in positive reviews and increased foot traffic.
- Established clear communication channels amongst staff members, fostering teamwork while ensuring efficient day-to-day operations.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Managed payroll, daily deposits, and cost controls.
- Maintained positive relationships with local community and government officials.
Owner
Self-employed
03.2009 - Current
- Developed business strategies to enhance customer engagement and satisfaction.
- Coordinated promotional activities to increase brand visibility and attract new customers.
- Oversaw financial management, including budgeting and expense tracking, to maintain profitability.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Conducted market research to identify trends and opportunities for growth.
- Established relationships with vendors to negotiate favorable terms and pricing.
- Oversaw daily operations, ensuring compliance with industry regulations and best practices.
Education
Bachelor of Arts - Psychology
Marymount University
Arlington, VA08-1999
Skills
- Strong organization
- Booking management
- Effective problem solving
- Exceptional communication
- Property management
- Social media promotion
Timeline
Airbnb Host and Manager
Self Employed Services
12.2020 - Current
Coffee Shop Owner
High Octane
09.2017 - Current
Owner
Self-employed
03.2009 - Current
Bachelor of Arts - Psychology
Marymount University
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