Nicola A. Shelton
Asheville
Summary
Experienced professional in office support and administrative functions with a strong track record of reliability. Adept at managing office operations, thriving in dynamic work environments and quickly adapting to changing demands. Exceptional organizational skills and a collaborative mindset contribute to seamless team operations and goal achievement.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Madison County Sheriff's Office
02.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Fostered strong stakeholder relationships by maintaining open lines of communication with community leaders, organizations, and partners.
- Improved overall department efficiency by streamlining processes and implementing new organizational systems.
- Organizing the backs to school bash
- Maintains files with Sheriff Standards
- Ordering uniforms for Deputies and detention officers
Pharmacy Technician
CVS Pharmacy Mars Hill
11.2018 - 10.2024
Work Study Student
Mailroom
01.2019 - 12.2022
- Contributed to a positive work environment by maintaining strong relationships with peers, supervisors, and students.
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Safeguarded sensitive information by properly handling confidential documents and adhering to company policies regarding privacy.
- Diagnosed machinery issues, which included paper jams and handled basic maintenance tasks.
- Maintained thorough records of incoming and outgoing shipments using company software programs accurately.
Orientation Coordinator
Mars Hill University
01.2019 - 01.2020
First Year Student/ Academic Mentor
Mars Hill University
01.2019 - 01.2020
Dog Walker
Self
01.2019 - 01.2020
Facility Aid
Aston Park Health Care Center
06.2016 - 08.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Fostered strong stakeholder relationships by maintaining open lines of communication with community leaders, organizations, and partners.
- Improved overall department efficiency by streamlining processes and implementing new organizational systems.
- Organizing the backs to school bash
- Maintains files with Sheriff Standards
- Ordering uniforms for Deputies and detention officers
Education
Bachelor's Degree -
Mars Hill University
NC01.2022
High School Diploma -
Charles D. Owen High School
01.2018
Skills
- Collaborative Teamwork
- Supportive Patient Advocate
- Team Leadership
- Consistently Dependable
- Microsoft office
- Word
- Excel
- SPSS
- Customer service
- Data entry
- Computer skills
- Administrative support
- Filing
- Customer relations
- Critical thinking
- Strong problem solver
Honors Awards Leadership
- Mentor of the Year Award
- Excel and Access Improvement Award
- Teacher Cadet
- Immunization certified
- North Carolina Sheriff's Association Criminal Justice Scholarship
- CPR Certified
Volunteer And Community Service
- Volunteer on a farm
- Aston Park with Activities Director
- Interaction with children at W.D. Williams Elementary and Black Mountain Primary
- COVID 19
- Marshall Clerk Of Court
- Helene Relief distribution of Supplies
Timeline
Administrative Assistant
Madison County Sheriff's Office
02.2023 - Current
Work Study Student
Mailroom
01.2019 - 12.2022
Orientation Coordinator
Mars Hill University
01.2019 - 01.2020
First Year Student/ Academic Mentor
Mars Hill University
01.2019 - 01.2020
Dog Walker
Self
01.2019 - 01.2020
Pharmacy Technician
CVS Pharmacy Mars Hill
11.2018 - 10.2024
Facility Aid
Aston Park Health Care Center
06.2016 - 08.2019
High School Diploma -
Charles D. Owen High School
Bachelor's Degree -
Mars Hill University
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