Nickole Thomas
Charlotte
Summary
Organized and detail-oriented employee, eager to apply time management and organizational skills in various environments. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Seeking opportunities to expand skills while facilitating company growth.
Overview
11
11
years of professional experience
Work History
Front Desk Agent
Hilton University Place
05.2023 - Current
- Welcome and greet guests
- Answer customer telephone calls promptly and appropriately handle needs
- Collect room deposits, fees and payments.
Front Desk Agent
Embassy Suites
06.2022 - 05.2023
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Small Business Owner
Celebrity Cosmetics
02.2016 - 12.2022
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Bartender and Server
Olive Garden - Darden Restaurants
07.2020 - 06.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Front Desk Supervisor
Cape Santa Maria Beach Resort
11.2014 - 06.2020
- Reviewed account information and individual customer charges to produce correct bills.
- Upsold packages and additional services to customers to drive business revenue.
- Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
- Investigated and independently resolved all customer complaints to boost satisfaction.
- Arranged special accommodations for guests to maintain optimal satisfaction
- Managed customer complaints and rectified issues to complete satisfaction.
- Maintained clean and presentable reception area to maintain professional business reputation.
- Addressed and welcomed guests to business per day, improving overall customer service and engagement.
- Responded to inquiries and room requests made online, by phone or email.
- Promoted long-term loyalty by delivering professional, knowledgeable support to meet every need.
- Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
Manager
The Beach Bungalow
01.2016 - 09.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Bar and Restaurant Supervisor
Driftwood Cafe
01.2013 - 11.2014
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
- Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Monthly inventory
- Responsible for ordering stock
- Made the weekly schedule for colleagues
- Seated customers, took orders and served
Education
High School Diploma -
North Long Island High School
Long Island, BahamasSkills
- Conflict management
- Cash handling
- Team player
- Problem-Solving Skills
- Inventory management
Timeline
Front Desk Agent
Hilton University Place
05.2023 - Current
Front Desk Agent
Embassy Suites
06.2022 - 05.2023
Bartender and Server
Olive Garden - Darden Restaurants
07.2020 - 06.2022
Small Business Owner
Celebrity Cosmetics
02.2016 - 12.2022
Manager
The Beach Bungalow
01.2016 - 09.2019
Front Desk Supervisor
Cape Santa Maria Beach Resort
11.2014 - 06.2020
Bar and Restaurant Supervisor
Driftwood Cafe
01.2013 - 11.2014
High School Diploma -
North Long Island High School
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