Nickolas Shaw
Jacksonville,NC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Strong willing to build a strong business with great team building. Proven to build a site and take on any challenge along the way. Open to learning more as my career grows and bring successful results to the company.
Overview
4
4
years of professional experience
Work History
Associate
Splash And Dash Car Wash
11.2020 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Loading prepping vehicles.
- Selling fast pass to build customer traffic.
- Explaining to customers a price break down to join wash club.
Key Holder
Splash and Dash Car Wash
01.2022 - Current
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managing Shifts making sure site is preforming to expectations.
- Opening and closing site correctly.
- Increasing daily sales.
Assistant Manager
Wash Factor Car Wash
07.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records.
- Helped site manager with interviewing and hiring.
Site Manager
Whistle Express Car Wash
08.2021 - Current
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Driving more retail traffic with top notch customer service.
- Interviewed, hired, and trained new workers.
- Oversaw all daily office operations and equipment maintenance.
Education
Skills
- Team Leadership
- Site Inspection and Management
- Quality Assurance
- Problem-Solving
- Multitasking and Organization
- Flexibility and Adaptability
- Coaching and Mentoring
- Customer Service
Accomplishments
- Maintaining a very clean and organized site.
- Building a site from 800 members to 1,700 members under 1 year.
- Staying at a 94 or higher on site audits.
- 300 Google reviews in 1 month.
- Traveled to multiple sites to help with training or maintenance.
Timeline
Assistant Manager
Wash Factor Car Wash
07.2022 - Current
Key Holder
Splash and Dash Car Wash
01.2022 - Current
Site Manager
Whistle Express Car Wash
08.2021 - Current
Associate
Splash And Dash Car Wash
11.2020 - Current
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