Nick Silva
Sherrills Ford
Summary
Dynamic Operations Coordinator with a proven track record at Saturn Freight Systems, excelling in logistics coordination and customer relations. Successfully negotiated cost reductions while enhancing productivity through effective communication. Recognized for quality assurance oversight and conflict mediation, fostering strong client relationships and driving project success.
Overview
8
8
years of professional experience
Work History
Operations Coordinator
Saturn Freight Systems
09.2022 - Current
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Provided direction and guidance to internal teams in order to achieve targets.
- Oversaw day-to-day operations of large teams across several sites.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Operations Administrator
FedEx:Ground
04.2017 - 06.2022
- Managed Outbound sort for AM deliveries.
- Excels in quality assurance during the PM sort including DPRs, customer service, overgoods and more.
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment.
- Provided customer service and was involved in training 1-2 new team members each month.
- Hazmat certified, VSA trained, and processed international packages on a daily basis.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
Education
Associate of Arts - Business
County College of Morris
Randolph Township, NJ05-2012
Skills
- Logistics coordination
- Quality assurance oversight
- Cost reduction strategies
- Customer relations
- Decision-making
- Cost reduction
- Customer invoicing
- Conflict mediation
Timeline
Operations Coordinator
Saturn Freight Systems
09.2022 - Current
Operations Administrator
FedEx:Ground
04.2017 - 06.2022
Associate of Arts - Business
County College of Morris
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