Nick Phelps
Lillington
Summary
Dynamic Assistant Manager at Scooter's Coffee with proven expertise in team leadership and employee training. Skilled in enhancing customer satisfaction through effective problem-solving and collaboration. Bilingual in English and Spanish, I excel in streamlining operations and implementing quality control measures to uphold high standards. Committed to fostering a productive work environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Scooter's Coffee
Lillington
11.2024 - Current
- Coordinated team meetings to discuss project updates and expectations.
- Implemented training sessions for new employees on company policies.
- Developed inventory management strategies to streamline supply processes.
- Implemented quality control measures to uphold company standards.
Crew Member
Sonic Drive-in
09.2023 - 06.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Deli Associate
Food Lion
11.2019 - 03.2020
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Crew Member
Jersey Mike's Subs
03.2017 - 11.2017
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High School Diploma -
Wakefield High School
Raleigh, NC06.2016
No Degree - English Literature
New Jersey City University
Jersey City, NJSkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Bilingual (English and Spanish)
- Team leadership
- Employee training
- Employee supervision
Icon
https://www.myperfectresume.com/config/icons/general-14-white.svg
Languages
5,5
Certification
- Serv Safe
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Assistant Manager
Scooter's Coffee
11.2024 - Current
Crew Member
Sonic Drive-in
09.2023 - 06.2024
Deli Associate
Food Lion
11.2019 - 03.2020
Crew Member
Jersey Mike's Subs
03.2017 - 11.2017
High School Diploma -
Wakefield High School
No Degree - English Literature
New Jersey City University