Nick Newton
Oakboro
Summary
Detail-oriented Front of House Director known for enhancing guest satisfaction and optimizing restaurant operations. Focused on staff development, conflict resolution, and maintaining high standards of service to ensure memorable experiences.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Front of House Director
Chick-fil-A
1620 Campus Park Drive
02.2025 - Current
- Supervised front of house operations to ensure optimal guest experience and satisfaction.
- Trained and developed team members on personal and professional levels.
- Managed guest feedback, coached team, and resolved issues to maintain positive dining experiences.
- Assisted in executing marketing initiatives to promote new products.
- Monitored daily sales reports, identifying trends to support decision-making for staffing and inventory.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and organization.
- Maintained high standards of cleanliness and organization throughout dining area and front-of-house operations, ensuring welcoming environment
- Enhanced financial control to minimize theft and loss risks, continuously maintaining accurate shifts and cash drawers.
Team Member
Chick-fil-A
6390 Weddington Rd, Matthews, NC 28104
08.2025 - 01.2026
- Delivered exceptional guest service, ensuring satisfaction and raving fans.
- Managed food preparation and assembly, adhering to strict quality guidelines.
- Collaborated with team members to maintain cleanliness and efficiency in service areas.
- Trained new employees on operational procedures and customer engagement techniques.
Director
Chick-fil-A
4625 Florida Ave S, Lakeland, FL 33813
06.2019 - 07.2023
- Part of a Guardian of the Brand-winning team and 28 million dollar year location.
- Implemented training programs for team development and skill enhancement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Collaborated with team members to identify process improvements, enhancing overall workflow effectiveness.
- Maintained high levels of guest satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
- Utilized scheduling software to its full potential, enabling more accurate and efficient planning.
Education
High School Diploma -
West Rowan Highschool
Mt. Ulla, NCSkills
- ServSafe
- Health and safety regulations
- ServeSafe
- Food costs
- Employee scheduling
- Staff management
- Hiring
- Training and mentoring
- Performance evaluations
- Team building
- Conflict resolution
- Guest relations
Accomplishments
Guardian of the brand winner (2023)
28 million dollar year (2022)
Top 5 in chain transactions for 4 years straight years (2020,2021,2022,2023)
Certification
ServSafe
Timeline
Team Member
Chick-fil-A
08.2025 - 01.2026
Front of House Director
Chick-fil-A
02.2025 - Current
Director
Chick-fil-A
06.2019 - 07.2023
High School Diploma -
West Rowan Highschool