Nick Black
Waxhaw
Summary
Customer-focused Front Desk Professional with extensive experience in service delivery and administrative support. Expertise in building guest relationships, resolving inquiries, and enhancing customer retention through personalized interactions. Proven ability to manage financial transactions and mediate conflicts, driving operational efficiency and service excellence.
Overview
2
2
years of professional experience
Work History
Planet Fitness front desk associate
Planet Fitness
Charlotte
02.2025 - 01.2027
- Delivered exceptional customer service by greeting guests and providing information on fitness services.
- Cultivated professional relationships with guests, improving customer retention through personalized service.
- Answered guest inquiries and recommended local shopping, dining, or entertainment options to enhance guest experience.
- Resolved customer complaints by collaborating with team members to troubleshoot effective solutions.
- Maintained daily records of transactions including payments and cancellations.
- Reviewed open charges on accounts, addressing customer inquiries promptly.
- Drafted guest invoices and posted charges to individual accounts accurately.
- Managed administrative tasks such as filing paperwork and entering data into systems.
Education
High School Diploma -
Cuthbertson High School
Waxhaw, NC06-2025
Some College (No Degree) - Insurance And Risk Management
Appalachian State University
Boone, NC07-2026
Skills
- Customer engagement and support
- Administrative data entry
- Relationship building strategies
- Conflict mediation
- Solution-oriented problem solving
- Financial transaction oversight
- Front office management
- Adaptability
Timeline
Planet Fitness front desk associate
Planet Fitness
02.2025 - 01.2027
High School Diploma -
Cuthbertson High School
Some College (No Degree) - Insurance And Risk Management
Appalachian State University